JotformUser TPI

Dear Franchisees,

We have decided to change the Coffee recipes back to the recipes that we originally used for Coffees here at Teapioca Lounge starting April 2nd. Using our Non-Dairy creamer instead of Half & Half, these original recipes have been tested in our Austin stores since December 1, 2023 resulting in increased sales for the Coffee category and positive feedback from our customers and managers.

Please plan to adjust your inventory accordingly to accommodate for the Coffees which will now use Non-Dairy Creamer and Granulated Sugar instead of Half&Half and Liquid Cane Sugar, other than that exchange, the Coffee recipes, for the most part, remain the same.

TPI will provide new pages for you to update your recipe books as well as an updated Recipe Shortcut to place in the work area closer to the launch date.

Please read the full announcement here – https://kb.teapiocaintl.com/en_US/annoucement/important-update-to-coffee-recipes-feb24

Thank you all!…

Dear Franchisees,

To celebrate Lunar New Year coming up this Saturday, February 10, we created a Special Edition sticker featuring our Dragon Character in honor of this year being Year of the Dragon.

To help spread the spirit of the Dragon, TPI is sending 1000 of these limited edition stickers to each store. You should receive them in the mail by Friday, February 9 to have them in time to hand out to your customers for free, while supplies last.

You can help promote these by posting the stickers on social media, encouraging your customers to come and get this collectible sticker and to enjoy and celebrate the festivities of the Lunar New Year with Teapioca Lounge.

Please confirm with the marketing team when you receive your stickers, and also please reach out to them with any questions you may have at marketing@teapiocalounge.com .

Thank you for your continued local marketing efforts. Happy Year of the Dragon to you all!…

Dear Franchisees,

We are reaching out to inform you about our ongoing efforts to protect and strengthen our brand identity, we are currently in the process of trademarking the name “Bobanada” with the United States Patent and Trademark Office (US PTO).

Here are the changes to the Bobanada series names:

Fresanada -Fresa Bobanada
Pinanada -Pina Bobanada
Sandianada -Sandia Bobanada
Mangonada -Mango Bobanada

Due to the urgency of the deadline to submit the change, we have already updated the POS menu and you should already see this change in store. The new names will appear on the POS, Online Order, Mobile platforms, as well as on the Labels and Receipts.

Please read the full anouncement in the Knowledge base here – https://kb.teapiocaintl.com/en_US/annoucement/important-update-product-name-change-for-bobanada-category-feb-24

If you encounter any challenges or have questions during this process, please feel free to reach out to our admin team at admin@teapiocalounge.com…

Get ready to spread love and boost sales with our “Buy Two Drinks, Get One Free Snowyn” Valentine’s Day promotion!

Here’s a quick recap:
Dates: February 14th – 18th
Offer: Buy 2 drinks, get 1 FREE Snowyn!
You can find detailed information & marketing materials in the Teapioca Knowledge base.
Home -Marketing-Reference Sheets

https://kb.teapiocaintl.com/en_US/campaign-reference-sheets/reference-valentines-2024-opt-in-promotion

Opt-in by February 5th: Let us know if your store(s) will participate by contacting the marketing department via email or slack. We will reach out for a final headcount on Friday, Feb. 2nd.

Get Ready for Launch: Once we have your confirmation, we will provide you with:
-A customer display screen image featuring the promotion
-A POS discount button for smooth order processing

Please contact marketing department with any additional questions.

Thank you. …

Dear Franchisees,

There are two important IT related items for this upcoming week, Updates for the POS and the Mobile App.

Update your POS Station
Please have this done by Friday February 2, 2024. Please inform IT once you have completed the update.

CloudPOS 5.2(1.6)
https://kb.teapiocaintl.com/en_US/software/updating-the-pos
CloudCDS 3.0.7(1.6)
https://kb.teapiocaintl.com/en_US/software/how-to-update-the-cds-appcustomer-display

Major Teapioca Lounge Mobile App Update Coming Soon!
Teapioca Lounge Mobile App V2 will be submitted to the Apple App Store and Android Play Store this week for approval. To see what new features are coming to the mobile app read the rest of this article in the Knowledge Base: https://kb.teapiocaintl.com/en_US/annoucement/it-updates-january-24

Please react to this message to let us know you received it!
Thank you all. …

Dear Franchisees,
As we prepare to welcome February, we’re excited to share some upcoming marketing initiatives designed to boost foot traffic, build brand loyalty, and celebrate two festive occasions: Lunar New Year and Valentine’s Day!

The initiatives include:
1. Monthly 10% OFF One Drink Coupon Returns
2. Lunar New Year/Year of the Dragon Digital Menu
3. Valentine’s Day Drinks
4. Valentine’s Day Opt-In Campaign (Optional)

Please log in to the Knowledge Base for more details-
https://kb.teapiocaintl.com/en_US/annoucement/february-24-marketing-buzz-dragon-teas-valentines-treats-and-more

As always, we’re here to support you every step of the way. Don’t hesitate to reach out if you have any questions or need assistance.

Cheers to a successful February!…

Dear Franchisees,

With the Winter weather coming in this week we wanted to remind you of some of the resources we have available to you in case you need to adjust your store hours or close due to weather or any other situations that may arise such as remodeling, closing early for special events, etc.

Here are links to the templates you can print out and use as well as the instructions for turning off(and back on) your Online Order:
https://ws.onehub.com/workspaces/1153683/files/2613248773
https://ws.onehub.com/workspaces/1153683/folders/2564159392
https://kb.teapiocaintl.com/en_US/software/how-to-edit-online-order-hours

Read the rest of the details regarding this announcement here: https://kb.teapiocaintl.com/en_US/annoucement/special-hours-templates-and-process-24

Please let us know if you have any questions or need any assistance.
Thank you all, and please react to this announcement in Slack to let us know you have received this message. …

As we’ve concluded the year, we kindly request all franchisees to submit their Q4 2023 Profit and Loss (P&L) statements and balance sheets at your earliest convenience.

Beginning January 1, 2024, the submission of quarterly profit and loss reports will be strictly enforced.

Your timely cooperation is appreciated!…

Dear Franchisees,

With the start of the new year we wanted to remind you of the new Work Request Process we will begin to follow. This process will help us expedite any request you may have in a timely and organized fashion.

Please read up on the original announcement here for the details- https://kb.teapiocaintl.com/annoucement/2024-work-request-process?from_search=134680329

If there are any questions please don’t hesitate to reach out to us. We will also kindly assist you with the process along the way.

We are also implementing a new way to ensure our communications are reaching you. We kindly request that you REACT to this announcement below to let us know that you have received this message!

Thank you everyone, we anticipate offering our ongoing assistance and support to you. …

I hope this message finds you well. As we approach the holiday season, we would like to inform you that TPI will be closed on the following dates:

• Christmas Day: December 25, 2023
• New Year: January 1, 2024

If you have any urgent matters or concerns during this time, please feel free to reach out in advance, and we will do our best to assist you.

Wishing you a joyful holiday season and a Happy New Year!…