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Attached are the recipes for the Winter Drinks Announcement, please help print these out for your staff and Replace the OLD Hot Chocolate Recipes with the NEW set. …

Dear Franchisees,

The Monday after Black Friday we will promote a set of Winter Themed Drinks that include Peppermint flavored drinks and NEW UPDATED Recipes to our Hot Chocolate Series as we heard feedback that it might need more flavor. Here is the list of drinks we will promote(Please be sure to take note of your inventory and plan accordingly):

Hot Chocolate Series(Specifically Mint Hot Chocolate – NEW RECIPES)
Wintermelon Oolong Cream BlasTea
Caramel Green Apple Smoothie
Mint Cookie Crush Blended w/ Oreo
And Mint Candy Crush Blended w/ M&M

Please read more details here: https://kb.teapiocaintl.com/en_US/annoucement/winter-drinks-23…

‘Tis the season to all of you!
We hope this message finds you well! We’ve got some exciting news to share that’s sure to stir up a lot of enthusiasm among our customers and boost sales at your stores.

Free Tapioca Tuesday Nights (November 14th – December 26th): Sponsored by Teaverse USA. The promotion will be reimbursed by Teaverse USA in the form of Credits.

Black Friday and Black Friday Weekend Promotions (November 24th-26th, 2023):
50% Off E-Gift Cards (11/24)
5X Rewards Points (11/24)
Buy Tea Infuser, Get 2 Free Ounces of Premium Tea (11/25 – 11/26)
25 Extra Reward Points Per Visit (11/25 – 11/26)

Please read the details of the promotions from this article: https://kb.teapiocaintl.com/en_US/annoucement/marketing-november-23-updates…

Dear Franchisees,

Happy Monday! Here are some friendly reminders and announcements to start off your week:

1. To improve on our notification system and the coordination between you all and TPI, all of our notifications will now be published on these sites to give you multiple places to references our announcements:

– TPI Knowledge Base: https://kb.teapiocaintl.com/en_US/annoucement
– Slack: the notifications will be published into #announcement channel
– Franchisee Portal: https://z.teapiocaintl.com/category/announcements/
– Email

Please ensure to review all of our announcements/notifications since they contain very important information.

2. Please Review the NEW IT Support Pipeline: Enhanced IT Support Process – Teapioca Franchise (teapiocaintl.com)

3. CONGRATULATIONS to Vicky and Quan Nguyen on the Opening of the first Teapioca Lounge in Oviedo, Florida!

Thank you all. …

Dear Franchisees,

As winter approaches, we want to ensure our customers have the latest info on store hours. If you plan any store hour changes, please submit a Naranga ticket promptly using this link:
https://teapioca.naranga.com/ncompass/location/Wall/Default.aspx

We have an updated store hours template created that will help us maintain consistency across all stores. Please include how many templates your store(s) will need and we will send them out as soon as possible for display. Thank you for your cooperation!…

Dear Franchisees,

 

To enhance our IT support to be more efficient, we redefined our support process so that IT support can be easily monitored and solved by different IT support teams from different time zones. From this moment forward, we have 3 channels of communication which you can use to contact us for IT support.

●     Slack: There is now an itsupport group which contains IT support members. If you need IT support via Slack, you will be required to tag the group for one of the members to assist you.
Slack Example: @itsupport <your text about the issue>
●     Email: The email group you can use to contact our IT support team is it@teapiocalounge.com.
●     Phone: +1(866)837-3011. This is a Toll Free Number and a dedicated phone line for ITSupport. It will route to different IT Support teams in different timezones.

Click here to read the details of the process in TPI Knowledge Base

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