Announcements

Dear Franchisees,

As winter approaches, we want to ensure our customers have the latest info on store hours. If you plan any store hour changes, please submit a Naranga ticket promptly using this link:
https://teapioca.naranga.com/ncompass/location/Wall/Default.aspx

We have an updated store hours template created that will help us maintain consistency across all stores. Please include how many templates your store(s) will need and we will send them out as soon as possible for display. Thank you for your cooperation!…

Dear Franchisees,

To enhance our IT support to be more efficient, we redefined our support process so that IT support can be easily monitored and solved by different IT support teams from different time zones. From this moment forward, we have 3 channels of communication which you can use to contact us for IT support.

●     Slack: There is now an itsupport group which contains IT support members. If you need IT support via Slack, you will be required to tag the group for one of the members to assist you.
Slack Example: @itsupport <your text about the issue>
●     Email: The email group you can use to contact our IT support team is it@teapiocalounge.com.
●     Phone: +1(866)837-3011. This is a Toll Free Number and a dedicated phone line for ITSupport. It will route to different IT Support teams in different timezones.

Click here to read the details of the process in TPI Knowledge Base

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