Announcements

Dear Franchisees,

As we begin to utilize our Knowledge Base more for sharing information and Announcements, we understand the need for Managers or other members of your staff to be able to have access to the Knowledge Base to be able to read the information.

Only people with a Teapioca Lounge email will be able to have access to the Knowledge Base for security reasons. So, if you have any staff that you would like to be added, please sent a request ticket via email, along with the emails of the members to – support.it@teapiocalounge.com

As a reminder, each store has 2 TPL emails by default, so there will be a fee of $15/month per extra user, associated if you request more than 2 TPL emails to be created for the store. If you ever have a manager with a TPL email who is no longer a part of your team, please make sure to request us to deactivate their account.

If you have any questions, please let us know. Thank you all!…

Dear Franchisees,

Starting this month, you can use our new Support Solution. The new solution provides us with additional capabilities, such as submitting tickets by email, as well as submitting and tracking tickets via the portal. Furthermore, anyone on your team with a teapiocalounge.com email can send in a ticket.

Please read this article on the Knowledge Base to learn how the New Support Process will work. By following this updated Support Process, our expanded support team will be better equipped to assist you effectively.

https://kb.teapiocaintl.com/en_US/annoucement/launch-of-new-support-process

Thank you all. …

Hello! Here are the upcoming promotions MKT has planned for May:

NTL: Bobanada Bonus Points
– Sun, May 5
– 20 rewards points on every Bobanada, any size
– KB article: https://kb.teapiocaintl.com/campaign-reference-sheets/cinco-de-mayo-2024-promotion/version/3?kb_language=en_US

OPT-IN: Macarons
– Fri-Sun, May 10-12
– Buy any 6pc. Or 12pc. Macarons, get 1 free 22oz. Cream BlasTea item
– KB article: https://kb.teapiocaintl.com/campaign-reference-sheets/mothers-day-promotion-2024/version/1?kb_language=en_US

NTL: e-Gift Card Sale
– 25% off e-gift cards with code “MOM24”
– KB article: https://kb.teapiocaintl.com/campaign-reference-sheets/mothers-day-e-gift-card-2024-promotion/version/1?kb_language=en_US

Please let us know by Wed, May 1 if you are participating in the opt-in. You can find additional details and marketing materials for each promotion in the Knowledge Base articles.

Please reach out to us with any questions. Thank you for your participation!

marketing@teapiocalounge.com…

Dear Franchisees,

Starting May 1st, we will be migrating to a new Support Solution that is much easier to use and more robust. Currently, we are utilizing the Naranga Support Feature, which has limited capabilities and is not user-friendly.

The new Support Solution will greatly enhance the support experience, check out some of the enhancements that this will provide in the full announcement on the Knowledge Base here – https://kb.teapiocaintl.com/en_US/annoucement/new-support-ticket-solution-may24

Additionally, the new Support Portal will be accessible at https://support.teapiocaintl.com/support/home. Please feel free to explore its features.
Thank you all. …

Dear Franchisees,

We would like to provide you all with the most up to date set of official Operations Manuals. We realize some of you may have old versions or incomplete sets, so attached is the entire set of the most recent versions.

Additionally, we’ve introduced a new segment titled the “Customer Service Manual.” Its purpose is to establish a standard for skills and qualities across all stores, ensuring our guests receive exceptional service. We encourage you to review this section, particularly the “Teapicoa Lounge Template,” and engage in developing your staff to excel in customer service.

Please compare your current set of the Operations Manuals with the version attached and print out and replace any pages that were updated or changed.

These files will be stored on Onehub until we finalize the revamped version. Find them here -https://ws.onehub.com/workspaces/1153683/folders/2626018950

If you have any questions, please reach out to operations@teapiocalounge.com …

Hello everyone!

This is a reminder that next week begins our national promotion for Earth Day:

– Buy a Boba Bumbler, get 100 bonus rewards points
– Buy an Insulated Tote Bag, get 50 bonus rewards points

This promotion will run from April 22-28, or while your supplies last.

You can find more information and marketing materials in the Knowledge Base article here: https://kb.teapiocaintl.com/en_US/campaign-reference-sheets/earth-day

Additionally, tomorrow is the last day to opt-in to our National Tea Day promotion from April 19-21. Please notify the marketing team via Slack if you are opting in or out of this promotion if you have not done so already.

Thank you for your cooperation!

marketing@teapiocalounge.com…

Dear Franchisees,

Back in December, we sent out this announcement regarding some of the products we plan to phase out this Summer – May 2024 Phase Out Products – Teapioca Franchise (teapiocaintl.com)

Pear, Cinnamon, Turmeric, Yogurt Bursters, Carrot Juice. TeaVerse is also currently offering these products at a discounted price and on a few they are already out.

In the initial announcement, we targeted MAY, but now the OFFICIAL HARD STOP for those products will be JULY 1, 2024. Updated menus will come in the future, but on July 1, those items will be completely removed from the POS and Online Order.

If you run out of any of those products before July 1, please let @itsupport know in Slack to help you remove the buttons.

Please do not hesitate to reach out to us if you have any questions or comments at operations@teapicoalounge.com …

Hello all!

This is a reminder that the New Uniform Design poll is open until tomorrow, April 10. If you haven’t done so already, please vote for your favorite new uniform and merchandise designs here: https://form.jotform.com/TeapiocaIntl/Uniform-Design-Survey

We value your feedback and appreciate everyone’s participation in creating amazing new uniforms!

marketing@teapiocalounge.com…

Hello all,

The Summer Sips image (7) from our updated Lobby TV gallery has a typo. Please remove that image from your USB and replace with the attached corrected version instead.

This image file has also been added to OneHub: https://ws.onehub.com/workspaces/1153683/files/2624490951

Thank you for your quick action!…

Hello!

TPI Marketing has created new images for your Lobby TV gallery, which are available in OneHub. Please clear your Lobby TV USB of all images and use these updated images instead.

You will find images promoting:
Reward Points Bonanza
Premium Teas
Art of Tea
Red Panda Series
Snowyns
Silver Needle White Tea
2023 “Summer Sips” Drinks
2023 “New Duo” Valentine’s Day Drinks

OneHub link: https://ws.onehub.com/workspaces/1153683/folders/2519615897

marketing@teapiocalounge.com…