Announcements

Hello everyone!

TPI has created poster files to promote and encourage customers to download our app. A 22 x 28 hard copy poster will be delivered to all locations via TeaVerse with your next order.

A small format signage is available on OneHub, where you can download and print: https://ws.onehub.com/workspaces/1153683/files/2621087749

As a reminder, our Rewards Point Bonanza is currently being advertised in the digital menu and CDS.

If you have any questions or concerns, please do not hesitate to reach out to the marketing department. Have a great day!…

Dear Franchisees,

At the beginning of this year we implemented the new Work Request Process. Please read up on the original announcement here for the details- https://kb.teapiocaintl.com/annoucement/2024-work-request-process?from_search=134680329

As a reminder, your requests for IT, Marketing, Construction and more, may include quotations and/or invoices for the work completed. Our team will only process the request and payment after your acknowledgement of the quotes and invoices.

Please let us know if you have any questions, please feel free to reach out to our admin team at admin@teapiocalounge.com.…

Hello everyone!

In an effort to continue promoting our Teapioca Rewards program and increase sales, TPI is organizing a St. Patrick’s Day promotion. During St. Patrick’s Weekend, March 16-17, Teapioca Rewards members will earn 4X reward points on the following items:

Matcha Colada Smoothie
Avocado Smoothie
Green Apple Slushie
Honeydew Cream Blast
Jasmine Dragon Pearls Green Premium Tea
As a drink or as loose leaf

Additional details:
Customer must be a Teapioca Rewards member prior to purchase.
Add-ons are included.
Any size is eligible for points multiplier.
No action is required on the franchisee’s end. Points multiplier will automatically be calculated in the app.
Drink availability may vary by store location.

4TV menu and CDS will be published 3/12/24.
Backup menu files: https://ws.onehub.com/workspaces/1153683/folders/2620919431

If you have any questions, please do not hesitate to reach out to the marketing team. Have a great day!…

The Teapioca Lounge Digital menu has a new spring look.

The most recent menu version has been updated on all stations and is now live.
Some of the updates include:
•Change to green and pastels color palette
•Added Mango Bobanada, Hibiscus Lemonade, Green Apple Slushie, Cookie Crush Smoothie, and Strawberry Shortcake Smoothie to the static portion of the menu.
•Added slide for Traditional Cream Blasts
•Added Slide featuring Butterfly Pea Herbal Tea.

If you need back up images for your menu station, you can find them on OneHub using this link: https://ws.onehub.com/folders/wfbho31x

Please contact support if you encounter any issues with your digital menu PC, or if you cannot see the spring menu update.…

Dear Franchisees,

We have decided to change the Coffee recipes back to the recipes that we originally used for Coffees here at Teapioca Lounge starting April 2nd. Using our Non-Dairy creamer instead of Half & Half, these original recipes have been tested in our Austin stores since December 1, 2023 resulting in increased sales for the Coffee category and positive feedback from our customers and managers.

Please plan to adjust your inventory accordingly to accommodate for the Coffees which will now use Non-Dairy Creamer and Granulated Sugar instead of Half&Half and Liquid Cane Sugar, other than that exchange, the Coffee recipes, for the most part, remain the same.

TPI will provide new pages for you to update your recipe books as well as an updated Recipe Shortcut to place in the work area closer to the launch date.

Please read the full announcement here – https://kb.teapiocaintl.com/en_US/annoucement/important-update-to-coffee-recipes-feb24

Thank you all!…

Dear Franchisees,

To celebrate Lunar New Year coming up this Saturday, February 10, we created a Special Edition sticker featuring our Dragon Character in honor of this year being Year of the Dragon.

To help spread the spirit of the Dragon, TPI is sending 1000 of these limited edition stickers to each store. You should receive them in the mail by Friday, February 9 to have them in time to hand out to your customers for free, while supplies last.

You can help promote these by posting the stickers on social media, encouraging your customers to come and get this collectible sticker and to enjoy and celebrate the festivities of the Lunar New Year with Teapioca Lounge.

Please confirm with the marketing team when you receive your stickers, and also please reach out to them with any questions you may have at marketing@teapiocalounge.com .

Thank you for your continued local marketing efforts. Happy Year of the Dragon to you all!…

Dear Franchisees,

We are reaching out to inform you about our ongoing efforts to protect and strengthen our brand identity, we are currently in the process of trademarking the name “Bobanada” with the United States Patent and Trademark Office (US PTO).

Here are the changes to the Bobanada series names:

Fresanada -Fresa Bobanada
Pinanada -Pina Bobanada
Sandianada -Sandia Bobanada
Mangonada -Mango Bobanada

Due to the urgency of the deadline to submit the change, we have already updated the POS menu and you should already see this change in store. The new names will appear on the POS, Online Order, Mobile platforms, as well as on the Labels and Receipts.

Please read the full anouncement in the Knowledge base here – https://kb.teapiocaintl.com/en_US/annoucement/important-update-product-name-change-for-bobanada-category-feb-24

If you encounter any challenges or have questions during this process, please feel free to reach out to our admin team at admin@teapiocalounge.com…

Dear Franchisees,
We are excited to announce that starting February 12, we are launching some new promotional incentives to our loyalty program. The goal is to drive more customers to our stores to make repeating purchases by encouraging them to download and use our newly updated app.
-Enrollment Points: The sign up bonus will be increased from 20 to 100 points.
-5 Bonus Points Per Visit: Customers will receive 5 bonus points every visit.
-3X Points Every Tuesday: Every Tuesday during the promotion, customers will receive 3X Points on purchases made that day by scanning the app in store or placing an online order.
Please continue reading the full announcement on our Knowledge Base here – https://kb.teapiocaintl.com/en_US/annoucement/new-loyalty-program-incentives-feb24
Please react to this announcement to let us know you have received it!
Thank you all, please reach out with any questions you may have.…

Get ready to spread love and boost sales with our “Buy Two Drinks, Get One Free Snowyn” Valentine’s Day promotion!

Here’s a quick recap:
Dates: February 14th – 18th
Offer: Buy 2 drinks, get 1 FREE Snowyn!
You can find detailed information & marketing materials in the Teapioca Knowledge base.
Home -Marketing-Reference Sheets

https://kb.teapiocaintl.com/en_US/campaign-reference-sheets/reference-valentines-2024-opt-in-promotion

Opt-in by February 5th: Let us know if your store(s) will participate by contacting the marketing department via email or slack. We will reach out for a final headcount on Friday, Feb. 2nd.

Get Ready for Launch: Once we have your confirmation, we will provide you with:
-A customer display screen image featuring the promotion
-A POS discount button for smooth order processing

Please contact marketing department with any additional questions.

Thank you. …

Dear Franchisees,

There are two important IT related items for this upcoming week, Updates for the POS and the Mobile App.

Update your POS Station
Please have this done by Friday February 2, 2024. Please inform IT once you have completed the update.

CloudPOS 5.2(1.6)
https://kb.teapiocaintl.com/en_US/software/updating-the-pos
CloudCDS 3.0.7(1.6)
https://kb.teapiocaintl.com/en_US/software/how-to-update-the-cds-appcustomer-display

Major Teapioca Lounge Mobile App Update Coming Soon!
Teapioca Lounge Mobile App V2 will be submitted to the Apple App Store and Android Play Store this week for approval. To see what new features are coming to the mobile app read the rest of this article in the Knowledge Base: https://kb.teapiocaintl.com/en_US/annoucement/it-updates-january-24

Please react to this message to let us know you received it!
Thank you all. …