Announcements

Dear Franchisees,

The following updates will be coming to your POS on July 1, 2024, at the start of the business day.

Phase-out Products:
We will be removing the following Items:
– Pear Slushie
– Pear Smoothie
– Turmeric Sun Cream Blast
– Turmeric Sun Smoothie
– Fresh-Carrot Juice
– Fresh-Carrot Orange Juice
– Durian Snowyn

We will be removing the following Modifiers:
– Pear Flavor
– Yogurt Bursters

Serving Size Reposition: The serving size will be repositioned on the printed labels on the left side of the menu item to be read before the menu item.

Modifier Group Updates: There will be a flow change to how we build our Modifier Groups.

This is mostly a back-office change, and will not impact the front-end view.

If you notice anything off, please inform IT, support.it@teapiocalounge.com.

Thank you.…

This is a correction to the previous announcement. If you need to contact us due to an emergency, please send the request to it.support@teapiocalounge.com or log in to knowledge base to submit a ticket. Thank you!…

Dear Teapioca Family,

In honor of Independence Day, the TPI team will be out of the office on Thursday, July 4th, and Friday, July 5th. If you need to contact us due to an emergency, please message us via Slack.

We will resume normal business hours on Monday, July 8th. We wish you a safe and happy holiday with your loved ones!…

Dear Franchisees,

We are thrilled to announce the launch of the Teapioca Finance Portal, which will be released on July 1st, 2024. The Teapioca Finance Portal is an AI/ML platform that enables a simple and easy way to leverage business data to derive valuable insights for making informed decisions. This new feature is a testament to our commitment to improving our technology and support based on your feedback and needs.

Please read the full announcement on our Knowledge Base here – https://kb.teapiocaintl.com/en_US/annoucement/launch-of-the-new-finance-portal

As always, we appreciate your continued support and look forward to bringing you even more exciting updates in the future.

Thank you for being a valued member of the Teapioca family.…

Dear Franchisees,

On June 26th, 2024, at 1 am US Central Time, our IT Support Team will perform a firmware update for our Teapioca routers and switches at all locations. This firmware update is part of our regular maintenance routine and includes patches and fixes for network issues.

During the update, the POS (Point of Sale) system will be disconnected for a short period. However, the POS should reconnect and operate normally afterward. All of this will occur outside of business hours, so there should not be any impact on store operations. If you experience any POS or networking issues during business hours after the update, please contact our IT support at support.it@teapiocalounge.com.

Thank you very much.
Teapioca International…

Dear Franchisees,

As we continuously strive to optimize our menu, inventory, and enhance the customer experience, we’re announcing more reductions for our product offering. This decision allows us to focus our resources on higher-performing items and streamline inventory management.

We don’t have a specific full-stop end date for these products just yet, but we’ll continuously monitor inventory levels and communicate the final removal date in due time. Our vendor may potentially offer future discounts on some of these products, so continue to check back on the TeaVerse website.

To ensure everyone is informed of the attached list, please confirm that you have received this message by REACTING below. This will help us track who has been notified.

Please read the full announcement, including the list of products on the Knowledge Base – 2024 Phase Out Products – Teapioca Franchise (teapiocaintl.com)

Thank you.…

Dear Franchisees,

While we highly encourage and appreciate your efforts for local marketing endeavors, please be reminded that all local marketing materials and events must be approved by TPI. This approval process is essential for ensuring that all uses of our logos, branding elements, and messaging are consistent with our established guidelines. Additionally, this process protects both you and your business from any potential legal issues that may arise from unauthorized use of branding materials.

Please read the full announcement here on the Knowledge Base – https://kb.teapiocaintl.com/en_US/annoucement/local-marketing-events-needs-approval-announcement

Thank you for your cooperation and dedication to maintaining the high standards of our brand.

Teapioca International…

Franchisees! New & improved online job application form is live! Easier for applicants & stores data securely. Updated link on store pages & new “Now Hiring” signs coming soon. Contact us for extras & discard old signs.

Read full announcement in the Teapioca Lounge knowledge base:
https://kb.teapiocaintl.com/en_US/annoucement/announcement-updated-employment-application…

Hello everyone,

We are temporarily pausing the 100 enrollment points value while the app developers are correcting some bugs found in the system. The Triple Points Tuesdays and 5 extra points per visit are still active.

In the meantime, please remove any marketing materials or anything that might mention the 100 enrollment points.

Do not hesitate to reach out with any questions. Thank you for your cooperation!

support.marketing@teapiocalounge.com…

Hi everyone!

With Memorial Day around the corner, please notify the marketing and IT teams of any changes to your store hours.

We are providing flier print files (8.5 x 11 in) for you to print at your convenience.

Special Hours QUICK PRINT: https://ws.onehub.com/workspaces/1153683/files/2613248780
Special Hours CUSTOMIZABLE: https://ws.onehub.com/workspaces/1153683/files/2613248773
Closed on Memorial Day 5/27: https://ws.onehub.com/workspaces/1153683/files/2614081735

Please let us know if there is anything else we can assist you with. Have a safe weekend and holiday!

support.marketing@teapiocalounge.com
support.it@teapiocalounge.com…