Announcements

Dear Franchisees,

To maintain uniformity across all locations, we are introducing a new policy effective immediately. This policy ensures that new stores and remodeled existing stores consistently reflect TPI Spirits and adhere to our brand standards.

Effective immediately, this policy mandates that Interior Design submissions be reviewed bi-weekly, or sooner if needed, for Construction Status Updates. Material Approval Forms must be submitted at each construction phase. To facilitate this process, we have provided a list of required links to ensure smooth updates throughout the store construction.

See knowledge base article for full announcement and Policy details:
https://kb.teapiocaintl.com/construction-ext/mandatory-tpi-forms-for-construction-activities

For more information, please reach us at construction@teapiocalounge.com

Best regards,
Teapioca International

ANN-0021…

Dear Franchisees,

We’re thrilled to introduce a new initiative to recognize exceptional customer service across our stores. Starting this year, we will award a bi-annual prize to the store with the highest customer service score, as determined by the finance portal.

We believe that exceptional customer service is the cornerstone of our brand’s success, and this reward is our way of acknowledging the hard work and dedication that goes into creating a positive experience for our customers.

We’re excited to announce that the winners of our first customer service reward are Vicky and Quan Nguyen from Alafaya Square, Florida! Congratulations to Vicky and Quan for their outstanding service. TPI Accounting will contact them soon regarding their cash reward.

We look forward to celebrating more successes with you. Thank you for your dedication to top-notch customer service. Together, we can continue to build a brand that our customers love and trust.

Best regards,
Teapioca International

ANN-0020…

Dear Teapioca Family,

In observance of Labor Day, the TPI team will be out of the office on Monday, September 2nd, 2024. For urgent issues, please email it.support@teapiocalounge.com or submit a ticket via TPI Knowledge Base. We will resume normal business hours on Tuesday, September 3rd. Have a safe and enjoyable Labor Day weekend!

Thank you,
Teapioca International

ANN-0019…

Free Boba Night is back at Teapioca Lounge! Customers can enjoy one free scoop of tapioca with every beverage purchase every Thursday from 5pm to close throughout September and October. TPI has partnered with TeaVerse to cover the cost of tapioca, and will provide digital marketing materials to support the promotion. All locations must participate. This is a fantastic opportunity to boost fall sales, attract new customers, and reward loyal fans. Get ready to delight your customers and drive business growth!

See knowledge base article for full announcement and promotion details: https://kb.teapiocaintl.com/en_US/annoucement/announcement-free-boba-night-boost-your-fall-sales

Please let us know if you have any questions or require further clarification. Feel free to reach out to us at marketing@teapiocalounge.com.

Sincerely,
Teapioca International …

Hello everyone,

We are so excited to share our 2024 Holiday Cup design with you!

You can view the design in the Knowledge Base article here: https://kb.teapiocaintl.com/annoucement/2024-holiday-cup-design/version/3?kb_language=en_US

OneHub link: https://ws.onehub.com/workspaces/1153683/files/2639394520

The products will be available for order on our vendor’s website once they become available. Please stay tuned for our deployment plan! Contact us at marketing@teapiocalounge.com for more information.

Thank you!
Teapioca International…

Dear Franchisees,

Starting September 1, 2024, Teapioca International will transition to using Bill.com as the vendor for all ACH withdrawals, including the Royalty Fees and National Branding Fund. By moving to Bill.com, TPI can streamline and automate the invoicing and ACH process, leading to increased efficiency and savings.

There will be no change or action required on your end. However, you will see the Bill.com reference alongside the Teapioca International name in your bank statement for Royalty Fees, National Branding, and any ACH withdrawals from TPI.

If you have any questions, please feel free to reach out to the Admin Team at admin@teapiocalounge.com.

Thank you for your support!
Teapioca International…

Dear Franchisees,

We are thrilled to announce the Grand Opening of the New Teapioca Lounge Hutto location on Saturday, August 10th, starting at 11 AM.

Teapioca Lounge Hutto Highlight Store’s Grand Opening: https://viewstripo.email/573afd3d-0a7c-4e43-89d3-d75a0b12d71a1723037020672

Join Eric and Tonya Thomas as we celebrate this significant milestone! This event will provide you with an opportunity to gather inspiration and motivation for your own store openings, connect with fellow Franchisees, and gain valuable insights from those involved in launching this new location.

We hope you can be there to share in the excitement of our expanding Teapioca Lounge family!…

Dear Franchisees,

We currently offer a 25% discount to first responders—law enforcement, firefighters, EMS personnel, and military members—through our -M First Responder Discount program. It’s our honor to support these courageous individuals. The -M button indicates this is Royalty Free from the Weekly ACH Sales report.

Due to inflation and profit margin considerations, we’re allowing flexibility in the discount rate. Franchisees can choose their own discount percentages and are encouraged to participate. To join, please submit a Work Request with your discount percentage.

For participating stores, we recommend displaying a laminated or plastic sign at the entrance. Templates for the First Responder Discount Notice Sign are available on OneHub: https://ws.onehub.com/folders/6ka3plug.

For further assistance, reach out to Admin at admin@teapiocalounge.com.

Thank you,
Teapioca International…

Hello everyone!

Boba was invented in 1988, kickstarting the industry that eventually gave rise to Teapioca Lounge. To commemorate the invention of boba, we will be having our third annual BOBA 88 celebration from Thursday, August 8 (8/8) to Friday, August 9.

Different from previous years, this BOBA 88 promotion does not involve a discount at the point of sale, and does not require any action by franchisees or staff. Instead, Teapioca Rewards members will automatically earn 88 bonus points when they purchase any Cream Tea beverage.

For more details and access to the marketing materials, please review the Knowledge Base article here:

https://kb.teapiocaintl.com/en_US/campaign-reference-sheets/boba-88-2024-promotion

Please let us know if you have any questions or require assistance at marketing@teapiocalounge.com. Thank you!

Teapioca International…

Dear Franchisees,

We are announcing the implementation of our new “Drink-Remake Policy” to enhance customer satisfaction. This standardized approach ensures that when a customer’s drink does not meet expectations, we can address their concerns consistently and fairly across all Teapioca Lounge locations.

This policy enhances exceptional customer service, promptly address any issues, and reinforce our commitment to offering the best boba tea experience.

Please review the Drink-Remake Policy details, available in OneHub: https://ws.onehub.com/files/uev44aiv. We encourage you to print and discuss it with your staff to ensure alignment. This policy has also been added to our “Customer Service Manual.”

For the full announcement, please refer to Knowledge Base article: https://kb.teapiocaintl.com/en_US/official-drink-remake-policy.

We believe this initiative will strengthen our brand and foster customer loyalty. Thank you for your ongoing dedication.

Teapioca International…