Announcements

Dear Franchisees,

We’re excited to announce the next phase of testing for our new Milk Foams following the initial stage we introduced in December. This second stage will involve select franchisee participation, and we’re inviting you to express your interest in being part of this important development.

To be considered, please complete the opt-in form linked below by January 29:

Milk Foam Beta Testing Form

Please note that filling out the form does not guarantee selection, as only a limited number of participants will be chosen for this testing phase.

For those selected, we will provide detailed instructions, recipes, and materials to ensure a smooth and comprehensive testing process.

Please read the full announcement here: https://kb.teapiocaintl.com/annoucement/opt-in-opportunity-participate-in-milk-foam-product-testing-jan-2025/version/1?kb_language=en_US

Thank you for your interest in assisting us with this new product testing!
ANN-0082…

In 2024, Teapioca Lounge’s 3X Loyalty Points promotion was designed to boost Tuesday traffic.

Starting in 2025, Triple Point Tuesdays will be replaced by a new $1 Off Next Visit promotion, offering a more flexible and engaging reward system.

Visit-Based Rewards: Customers earn $1 value in Loyalty Points (20 points) per visit for future use, encouraging frequent visits without limiting rewards to a single day.

MIM-Focused Promotions: 3X Loyalty Points will now target slow-moving inventory, driving sales for underperforming items.
Simplified Setup: A one-time configuration ensures consistent implementation across stores.

Why the Change?
This updated strategy prioritizes flexibility, rewards every visit, and fosters stronger customer loyalty while improving operational efficiency.
ANN-0081…

Teapioca Lounge Marketing Updates for January 20th, 2025

Panda Treasure Offers:

$1 OFF $10+ orders (Coupon) – POS: “PT-$1OFF-M”.
15% OFF one 22oz drink (Coupon) – POS: “PT-15%OFF-M”.
Sync POS to access discount buttons.
Mulberry Flavor Launch:

Begins January 20th.
Posters and table tents shipped (check Slack for tracking).
Display materials starting January 20th only.
Digital Menu Update:

New menu features Lunar New Year theme, Mulberry drinks, January perks, and Red Envelope promo.
Automatic update; no action required.
Contact marketing support via Slack for assistance.
ANN-0080…

Celebrate Lunar New Year with Teapioca Lounge and reward your loyal customers with a “red envelope”!

Wednesday Jan 29: All Teapioca Rewards members will earn an additional 60 points (equivalent to a $3 value) when they make a purchase.

This promotion applies to purchases made in-store, online, or through the Teapioca App.

Read the full announcement and promotion details here: https://kb.teapiocaintl.com/campaign-reference-sheets/2025-lunar-new-year-promotion/version/1?kb_language=en_US

If there’s any questions that you may have, please do not hesitate to contact us!
ANN-0079…

Dear Franchisee,

I hope you’re having a fantastic day!

Panda Treasures Program Updates and Promotions

Key Updates:
• Addressed duplicate coupon claims due to configuration issues on the Teapioca website.
• Implemented a solution to resolve POS discount button issues.
• Updated active promotions: Buy One Get One 50% Off and 25% Off Hot Beverages.
• Promotions will expire on January 19th, 2025.

Q1 2025 Promotions:
• Offers follow a 3-week cadence, aligned to seasonal themes and holidays.
• Promotions include: $1 Off $10+ Order, 15% Off One Drink, Red Envelope Promo, $3 Off 12-Count Macaron, Buy One Get One 50% Off, Double Points Day (March 1st), $3 Off $20+ Purchase, 20% Off Accessories.

You can see the whole article in this link https://kb.teapiocaintl.com/annoucement/panda-treasure-testing-update-q1-2025/version/2?kb_language=en_US

If you have any questions, do not hesitate to contact admin@teapioca.com.

Reagards,
Junrex
TPI -ADMIN
ANN-0078…

Dear Franchisees,

This is a reminder to please submit your 2024 Q3 P&L Statements and Balance Sheets promptly via the Z Portal: https://bit.ly/4eEpr4k (Finance tab). If you have not already provided your Q1 through Q3 statements, we ask that you include those in your submission as well.

Contact admin@teapiocalounge.com with questions.
ANN-0077…

Weekly ACH will need to submit two separate forms due to the year-end and year-start period falling in the middle of the week. For weekly ACH sales, the first form should cover transactions for December 30th and 31st, 2024, while the second form should cover transactions from January 1st through January 5th, 2025.

This separation is necessary to ensure accurate reporting and proper alignment with the transition between calendar years. Both forms must be completed and submitted by Wednesday, January 8th, 2025.

Additionally, the Intranet Fee will be divided across 7 days. The fee for December 30th and December 31st will be $38.57, and the fee for January 1st through January 5th will be $96.43. If you have an extra POS license fee, the same calculation method applies: divide the total fee by 7 days to determine the exact amount for each period.

If you have any questions or need further assistance, please don’t hesitate to reach out.
ANN-0076…

Dear Teapioca Family,

In observance of New Year’s Day, the TPI team will be out of the office on Wednesday, January 1st, 2025. We will resume regular business hours on Thursday, January 2nd.

Wishing you a joyful and safe holiday season with your loved ones! For emergency assistance, please email it.support@teapiocalounge.com or log in to the Knowledge Base to submit a ticket.

Thank you.
The TPI Team
ANN-0075…

Dear Franchisees,

December promotions are in progress. Please refer to the KB article for details and MKT materials: https://kb.teapiocaintl.com/en_US/promotions/december-2024-promotions-marketing-materials

If your store(s) are closing for the holidays, weather, staff event, etc., please use these files provided by TPI to announce to your customers:

Social Media Images: https://ws.onehub.com/workspaces/1153683/folders/2575445703

Customizable flier files w/ print instructions: https://ws.onehub.com/workspaces/1153683/folders/2613036772

Editing online ordering hours: https://kb.teapiocaintl.com/en_US/software/how-to-edit-online-order-hours

If you need TPI assistance with adjusting hours or posting to social media, please submit a ticket to support.marketing@teapiocalounge.com

Thank you for your cooperation and Happy Holidays!
TPI Marketing Team
ANN-0074…

Dear Franchisees,

We’re excited to roll out the new Teapioca Deployment Calendar, designed to keep our franchisees informed about system-wide initiatives such as product launches, promotions, operational updates, and more. This real-time, centralized calendar ensures transparency and helps you stay aligned with important dates.

Please note, the Deployment Calendar is system-wide and not specific to individual stores. It provides a high-level view of deployments happening across all locations, allowing you to prepare and plan accordingly.

Link to Teapioca Deployment Calendar: https://z.teapiocaintl.com/deployment-calendar/

For questions or assistance with the Deployment Calendar, feel free to contact Teapioca Operations Team, operations@teapiocalounge.com. Let’s work together to make every deployment a success!

Thank you!
Teapioca Operations Team
ANN-0073…