Dear Franchisees,
We are currently experiencing site wide issues with our online ordering system and mobile app. We appreciate your patience and understanding as we work to resolve this situation. We will keep you updated as soon as we have more information.
Thank you for your continued support!
Teapioca IT Team
ANN-0052…
Teapioca Intl, in partnership with CFX IT Solutions, is introducing a new digital signage solution to simplify and automate content updates for dining and lobby TVs. Each store’s device links to a Google Drive folder, allowing owners to directly manage display content by adding or removing images and videos. The solution includes a Smart Switch for automatic on/off functions, providing fully automated operation with minimal manual adjustments. Franchisees can obtain the device for a one-time cost of $250, with monthly fees waived. To order, please email support.it@teapiocalounge.com.
Read the Knowledge Base article for full details.
ANN-0051…
Dear Franchisees,
In response to customer demand and feedback from Franchisees, we explored introducing a smaller drink size. After research and testing, we decided against offering a standard 12 oz size. Instead, we’re developing a limited pre-selected menu for these smaller drinks.
This approach streamlines operations and simplifies training by limiting customer choice to specific drinks in the Small Size category. We plan to launch this option soon, treating it as a test product. Its permanence will depend on results and feedback from the trial.
In this survey, we seek your valuable feedback on the overall concept and your ideas for naming this category.
Please read the full announcement on the KB here: https://kb.teapiocaintl.com/annoucement/12-oz-product-survey-announcement/version/1?kb_language=en_US
Please fill out the survey here: https://www.teapiocalounge.com/forms/12-oz-drink-internal-product-survey/
Thank you all, we anticipate your feedback!
TPI Operations.
ANN-0050…
The upcoming POS pricing updates will be rolled out in phases across regions starting with the Austin Region on November 1, followed by the US-Central Region on November 5, and remaining sites on November 6. We ask all franchisees to review the schedule carefully to ensure they are aware of the specific update date for their stores.
Franchisees are also required to read the Knowledge Base Article for full details on these updates and procedures. An updated Handheld menu reflecting the new pricing is currently under printing, with a target distribution date by next Friday. This phased approach ensures all stores are prepared, with IT support available throughout the transition.
For any questions, please reach out to the IT support team at support.it@teapiocalounge.com
ANN-0049…
Dear Franchisees,
The 2024 Teapioca Holiday Cup is now available at TeaVerse! You can begin ordering and using the holiday cup starting November 4th to bring some festive cheer to your customers.
Please note that the last day to use the holiday cup is February 28, 2025. Be sure to place your orders and manage your inventory accordingly to meet customer demand and adhere to this end date for effective use of the holiday cup.
If you have any questions, please contact operations@teapicoalounge.com.
Thank you, and Happy Holidays!
ANN-0048…
Dear Franchisees,
As we prepare for the new menu update coming to your stores next month, we wanted to provide an early notice about some of the newly announced items that will be removed.
Blast Juice, Handcrafted Soda, and Perrier Soda Water will no longer be offered. While Blast Juice should have minimal impact on your inventory, we recommend that you start managing your Perrier Soda Water stock to sell through existing inventory before it’s officially removed from the menu.
Click here to read the full announcement on the KB: https://kb.teapiocaintl.com/en_US/annoucement/removal-of-blast-juice-handcraft-soda-and-perrier-soda-from-upcoming-menu-change
If you have any questions, feel free to contact us at operations@teapiocalounge.com.
Thank you all!
Teapioca International
ANN-0047…
Dear Franchisees:
In response to evolving market conditions and valuable feedback from our franchisees, we are making final pricing adjustments to ensure our offerings remain aligned with current trends and continue to deliver exceptional quality. These adjustments, informed by comprehensive analysis, will help us maintain product standards while addressing rising costs. Notably, some items are being temporarily placed on hold for additional review, as further analysis is needed to ensure consistency and appropriateness in their pricing.
Please review the details in the announcement article in the Knowledge Base for full information. If you need further assistance, don’t hesitate to reach out to Finance at finance@teapiocalounge.com.
Thank you,
Teapioca International
ANN-0046…
Dear Franchisees,
We are excited to introduce a monthly process to boost the visibility and sales of Laggards items—slow-selling products identified through sales analysis. This initiative will drive revenue growth and improve inventory management.
For each Laggard item, we’ll implement a triple loyalty points promotion, with points based on: Highest Tier Pricing x 3, rounded up to the next 5. This promotion applies to 22oz sizes only. We’ll provide social media materials, and promote these items via CDS, digital menus, Dining TV, newsletters, and staff engagement.
For full details and further instructions, please refer to the Knowledge Base Article on this new process.
Let’s work together to make this a success!
Thank you.
Teapioca International
ANN-0045…
Dear Franchisees,
We have announced the launch of our new Pumpkin Spice drink recipes, featuring Thai Blas Tea, Coconut Smoothie, Caramel House Coffee, and Vanilla Cream Matcha Tea. They are on the digital 4-TV menu since September 14th.
To help promote these delicious additions, a 22” x 28” floor stand poster will be sent to you, expected to arrive before October 11th. Please display it as soon as it arrives.
Additionally, due to customer demand, we are reintroducing some of last year’s popular Pumpkin Spice drinks. The IT team will reinstate the order buttons in the POS system, and you can access the 2023 recipes on OneHub using this link: https://ws.onehub.com/files/8fevqes7
For any questions, feel free to reach out to the Operations Team at Operations@teapiocalounge.com.
Thank you for your support!
Best,
Teapioca Operations Team
ANN-0044…
Hi, Franchisees,
Starting November 2024, we will implement price adjustments due to rising raw material costs. Flavor additions will increase to $0.75, exotic items by 15%, Coffee and Frappioca by 10%, and Fresh Fruit Tea and Coconut Water Blast Juice by 15%. Condensed Milk Sweetener will increase to $0.75, and “COLD NO ICE” will incur a $1.00 charge, with $2.00 for Juice. Our Marketing team is finalizing version 5.0.0 of the Handheld menu, which will be rolled out in sync with these changes.
Please read the full announcement in the Knowledge Base article for more details.
Thank you,
Teapioca International
ANN-0043…