Announcements

Dear Teapioca Family,

To celebrate Christmas Day, the TPI team will be out of the office on Wednesday, December 25th, 2024. We will resume normal business hours on Thursday, December 26th.

We wish you a safe and happy holiday with your loved ones! If you need to contact us in case of an emergency, please send your request to it.support@teapiocalounge.com or log in to the Knowledge Base to submit a ticket.

Thank you.
The TPI Team
ANN-0070…

Hello all!

As 2024 comes to an end, we would like to wrap up the year with some more promotions to move inventory, increase loyalty and engagement on social media platforms, and most importantly, show appreciation for our customers. We are rolling out 3 promotions/campaigns for the month of December:

– 25% Off e-Gift Cards

– Premium Tea Discount

– Social Media Giveaway

For details, please review the Knowledge Base article here: https://kb.teapiocaintl.com/annoucement/december-2024-promotions/version/1?kb_language=en_US

More details and marketing materials will be provided next week. If you have any questions, please do not hesitate to contact us at marketing@teapiocalounge.com.

Thank you for your cooperation!
ANN-0069…

Dear Franchisees,

We’re excited to support you with the Local Marketing Playbook! Join our live seminar to explore Phase One: Audience Re-engagement and Reach, and get your questions answered.

📅 Date: Thursday, December 12, 2024
⏰ Time: 3:00 PM CST

What We’ll Cover:

Walkthrough of content creation, digital advertising, and email marketing.
•Tips to customize your local strategy.
•Collaboration options with TPI or independent deployment.
•Real-time Q&A to get you started.
View the Asana article for details, and calendar link.

Thank you,
Teapioca Marketing Team
ANN-0068…

Dear Franchisees:

Exciting Announcement: Panda Treasures Beta Testing!

We’re thrilled to introduce Panda Treasures, a new program designed to drive customer visits and reward loyalty. Customers scan a password-protected QR code to access rotating digital coupons, updated every 2–3 weeks. Once claimed, coupons must be redeemed within 48 hours, encouraging repeat visits. Coupons are synced with your POS for seamless redemption and are limited to one use per device.

Next Steps:
To participate, simply fill out the opt-in form at the bottom of the knowledge base article. Once you opt in, TPI will:

– Add your location(s) to the list of participating stores in the coupon terms.
– Provide in-store marketing materials with QR code posters.
– Configure and publish the necessary discount buttons to your POS.

The full program launches in 2025, but beta testing is open now!

See knowledge base for full details and to opt int to testing for Panda Treasures!

Teapioca Marketing Team
ANN-0067…

Hello all,

The Make Inventory Move promotion has updated to the following products for the month of December:

-Chocolate Peppermint Smoothie
-Peppermint Smoothie
-Christmas Tree Green Tea Boba Blossom Premium Tea (both drink and loose leaf)

Teapioca Rewards members earn 3X points on the listed drinks when they enter their account information before checkout.

TPI has already updated your CDS, 4TV, and posted onto the main social media accounts with marketing materials addressing the new MIM lineup. If you have the Digital Signage Solution for your Lobby TV, the image should already be updated to your TV. If not, the Lobby TV image is attached for you to download.

Thank you for your cooperation!

Teapioca Marketing Team
ANN-0066…

LLC owners must file a Beneficial Ownership Information (BOI) Report with FinCEN by December 31, 2024, as mandated by the U.S. Government under the Corporate Transparency Act. Failure to comply may result in fines of $595 per day, up to $10,000. Filing is free and can be done directly via FinCEN.gov. This federal requirement enhances financial transparency and helps prevent tax evasion and fraud. Franchisees are urged to read the full announcement article for detailed instructions. For guidance, consult a CPA or legal professional to ensure compliance. Act promptly!
ANN-0065…

Dear Teapioca Family,

To celebrate Thanksgiving Day, the TPI team will be out of the office on Thursday, November 28th.

We will resume normal business hours on Friday the 29th. We wish you a safe and happy holiday with your loved ones!

If you need to contact us due to an emergency, please send the request to it.support@teapiocalounge.com or log in to knowledge base to submit a ticket. Thank you!
ANN-0064…

Dear Franchisees,

The following updates will be made to your POS systems on Wednesday, November 27. Please ensure all team members are briefed and ready to adapt accordingly.

2% Milk Discontinuation
Room Temperature Discontinuation
Insulated Bag Name Change
Lemonade Flavor Group Update
Winter Melon Naming Update
Cafe Bac Xiu, Cafe Sua Da Update
Chocolate Banana Smoothie Addition
Cappuccino Frappioca Update

Please read the full announcement with all of the details on the Knowledge Base: https://kb.teapiocaintl.com/annoucement/upcoming-pos-updates-november-2024/version/1?kb_language=en_US

Your POS systems will reflect these updates on November 27, 2024. If you have any questions or need further assistance, please contact support.it@teapiocalounge.com. Thank you for your commitment to delivering a high-quality experience for our customers.

If you have any questions, please don’t hesitate to reach out!
ANN-0063…

Please update your POS Station ASAP to avoid potential down time.

CloudPOS must be updated to V5.3(1.9)
CloudCDS must be updated to V3.0.7(1.7)

You can find links below to articles for updating your applications.

https://teapiocaz.helpjuice.com/software/updating-the-pos
https://teapiocaz.helpjuice.com/software/how-to-update-the-cds-appcustomer-display
ANN-0062…

Teapioca Intl is introducing access to the Knowledge Base using your store’s group email account. This centralized resource provides employees with instant access to recipes, guides, and operational support articles to assist with daily operations. The common account can only be used on a shared in-store device, such as a PC or tablet, ensuring secure and consistent access. Franchisees must request authorization by emailing support.it@teapiocalounge.com.

If you have any concerns or clarifications, don’t hesitate by contacting us.

Please read the full announcement for more details.
ANN-0061…