Announcements

The Cub Cups marketing rollout begins on March 11th with automatic updates to digital menus and CDS galleries. Franchisees will receive physical marketing materials, including posters, laminated menus, and table tents, expected to arrive between March 10th and March 14th. Lobby TV updates can be downloaded from OneHub (link provided), with remote updates for digital signage users. Online promotions will start on March 14th, including a website article, landing page updates, and social media campaigns. Franchisees are encouraged to share content on local social media using provided hashtags to drive engagement.

See the full article for detailed rollout information, marketing materials, the lobby TV file link, and social media media content and sample captions.
ANN-0091…

Dear Franchisees,

We are announcing an adjustment to the technology and intranet fee due to rising costs from vendors for services such as music subscriptions, data analytics, software, and increased vendor support. Over the past few years, we have held off on passing these cost increases onto you, but the continued rise in expenses now requires a fee adjustment. Effective July 7th, 2025, the weekly technology and intranet fee will increase from $135 to $150.

This adjustment will help us maintain the critical services that enhance store operations and customer experiences, such as music, data insights, and software tools. We understand that fee changes can raise concerns, and we are here to answer any questions you may have. Please don’t hesitate to reach out for further clarification.

Thank you for your continued partnership and understanding.
ANN-0090…

March 3rd Panda Treasures Offers Now Live!

🎉 New Offers:
✔ $3 OFF orders of $20+
✔ 20% OFF one accessory

🔹 POS Discount Buttons were added to participating stores last week.
🔹 Print-Friendly Bobarista Reference Sheet available in the Knowledge Base—please download & print for your team.

📌 Reference Sheet Includes:
✅ Offer details & POS button names
✅ Usage guidelines & coupon previews
✅ QR codes for easy coupon access

🔗 View the full article & download here: https://kb.teapiocaintl.com/annoucement/-march-3rd-panda-treasures-promotions-%E2%80%93-update-details/version/2?kb_language=en_US
ANN-0089…

Dear Franchisees,

On Tuesday, March 4, your POS will be updated to print the shortened names for our drink order labels for the Coffee and Frappioca categories. Reminder: Similar to the CreamBlasTea category that you have already been using the past few weeks; the full item names will remain on the POS system, only the printed labels will use the shortened names.

Please take this week to:
Print out the shortname key (provided below)
Review the shortnames with your staff to ensure they are familiar with the changes

After March 4, you will have another 4 weeks to get used to these changes before we provide the key for the next categories.

Link to download the Key: Drink Order Label Shortname Keys – https://ws.onehub.com/workspaces/1153683/folders/2657299120

If you have any questions, need assistance, or have any feedback, please don’t hesitate to reach out to operations@teapiocalounge.com
ANN-0088…

Please update your POS Station outside of business hours ASAP to avoid potential down time. If the update is not performed by Feb 18, the apps will expire.

CloudPOS must be updated to V5.3(2.7.0.0)
CloudCDS must be updated to V3.0.7(1.7)

You can find links below to articles for updating your applications.

To update the POS you can select the option to “Update Now” when the Auto updater pops up on the home screen, or update manually using the following instructions: https://teapiocaz.helpjuice.com/software/updating-the-pos

To update the CDS please use the following instructions: https://teapiocaz.helpjuice.com/software/how-to-update-the-cds-appcustomer-display
ANN-0087…

Feb 10 – Mar 2 Panda Treasures Update
🔹 POS discount buttons are active but offers won’t be accessible to customers until Feb 10.

$3 Off 12-Count Macaron

Get $3 off a 12ct macaron box.
POS Button: PT-$3OFF-M (visible only when a 12ct macaron is selected).
[Coupon Link: https://digicpn.com/p/j2u19g]
🥤 BOGO 50% Off Beverages

Buy one beverage (incl. Premium Teas), get the second 50% off.
POS Button: PT-BOGO50-F (applies to the lower-priced item).
[Coupon Link: https://digicpn.com/p/s2qw3m]

📄 Bobarista Reference Sheet attached—download & print for staff.

⚠️ If buttons aren’t visible: Sync POS, check internet, and verify discount criteria.
ANN-0086…

Dear Franchisees,

We’re thrilled to introduce Cub Cups, a new 12 oz drink series designed to provide a budget-conscious, kid-friendly option for our customers! Over the years, guests have frequently requested a smaller size, and after careful testing, we’re launching this as a limited menu offering to maintain recipe simplicity and ensure smooth operations.

Launch Date: March 11th
Please ensure your staff is fully trained and prepared for the launch of Cub Cups, our new 12 oz drink series. Make sure to review the product details, POS updates, and recipe and marketing materials in advance so your team is ready to serve customers efficiently.

The full announcement and link to download the recipe materials can be accessed through the Knowledge base article below.

We’re excited to bring this new, kid-friendly, and affordable option to our menu while maintaining operational efficiency. Thank you for your support!
ANN-0085…

Hello!

The focus products for February’s MIM initiative are:
– Hot Chocolate (flavors included)
– Supreme Dragonwell Green Premium Tea
– Lychee Smoothie
– Lychee Slushie
– Salted Caramel Thai BlasTea

Digital marketing materials will be deployed at End of Day Wednesday, February 5 to your CDS and 4TV. If you have the Digital Signage Solution for your Lobby TV, the image should already be updated to your TV. If not, the Lobby TV image is available to download in the KB article.

Data for MIM sales is also available to review in the KB article.
ANN-0084…

Dear Franchisees,

We are excited to announce the rollout of shortened names for our drink order labels across all stores! These labels have been successfully tested and refined over the past year in our Austin test stores.

Starting today, we will provide a KEY with the shortened names and their full names for the first POS drink category, Cream BlasTea.
Next week, on Tuesday February 4, the shortened names for that category will be updated on your labels.
You’ll have 4 weeks to get used to these changes before we provide the key for the next 1-2 categories.

We will continue this process until all drink categories have transitioned to the new shortnames by sending out an announcement each time providing you the KEY.

Read the full announcement with more details and the link to download the KEY on the Knowledge Base here: Launching Shortened Names for our Drink Order Labels – Jan. 2025 – Teapioca Franchise

Thank you!
ANN-0083…

Dear Franchisees,

We’re excited to announce the next phase of testing for our new Milk Foams following the initial stage we introduced in December. This second stage will involve select franchisee participation, and we’re inviting you to express your interest in being part of this important development.

To be considered, please complete the opt-in form linked below by January 29:

Milk Foam Beta Testing Form

Please note that filling out the form does not guarantee selection, as only a limited number of participants will be chosen for this testing phase.

For those selected, we will provide detailed instructions, recipes, and materials to ensure a smooth and comprehensive testing process.

Please read the full announcement here: https://kb.teapiocaintl.com/annoucement/opt-in-opportunity-participate-in-milk-foam-product-testing-jan-2025/version/1?kb_language=en_US

Thank you for your interest in assisting us with this new product testing!
ANN-0082…