JotformUser TPI

Dear Franchisees,

There are two important IT related items for this upcoming week, Updates for the POS and the Mobile App.

Update your POS Station
Please have this done by Friday February 2, 2024. Please inform IT once you have completed the update.

CloudPOS 5.2(1.6)
https://kb.teapiocaintl.com/en_US/software/updating-the-pos
CloudCDS 3.0.7(1.6)
https://kb.teapiocaintl.com/en_US/software/how-to-update-the-cds-appcustomer-display

Major Teapioca Lounge Mobile App Update Coming Soon!
Teapioca Lounge Mobile App V2 will be submitted to the Apple App Store and Android Play Store this week for approval. To see what new features are coming to the mobile app read the rest of this article in the Knowledge Base: https://kb.teapiocaintl.com/en_US/annoucement/it-updates-january-24

Please react to this message to let us know you received it!
Thank you all. …

Dear Franchisees,
As we prepare to welcome February, we’re excited to share some upcoming marketing initiatives designed to boost foot traffic, build brand loyalty, and celebrate two festive occasions: Lunar New Year and Valentine’s Day!

The initiatives include:
1. Monthly 10% OFF One Drink Coupon Returns
2. Lunar New Year/Year of the Dragon Digital Menu
3. Valentine’s Day Drinks
4. Valentine’s Day Opt-In Campaign (Optional)

Please log in to the Knowledge Base for more details-
https://kb.teapiocaintl.com/en_US/annoucement/february-24-marketing-buzz-dragon-teas-valentines-treats-and-more

As always, we’re here to support you every step of the way. Don’t hesitate to reach out if you have any questions or need assistance.

Cheers to a successful February!…

Dear Franchisees,

With the Winter weather coming in this week we wanted to remind you of some of the resources we have available to you in case you need to adjust your store hours or close due to weather or any other situations that may arise such as remodeling, closing early for special events, etc.

Here are links to the templates you can print out and use as well as the instructions for turning off(and back on) your Online Order:
https://ws.onehub.com/workspaces/1153683/files/2613248773
https://ws.onehub.com/workspaces/1153683/folders/2564159392
https://kb.teapiocaintl.com/en_US/software/how-to-edit-online-order-hours

Read the rest of the details regarding this announcement here: https://kb.teapiocaintl.com/en_US/annoucement/special-hours-templates-and-process-24

Please let us know if you have any questions or need any assistance.
Thank you all, and please react to this announcement in Slack to let us know you have received this message. …

As we’ve concluded the year, we kindly request all franchisees to submit their Q4 2023 Profit and Loss (P&L) statements and balance sheets at your earliest convenience.

Beginning January 1, 2024, the submission of quarterly profit and loss reports will be strictly enforced.

Your timely cooperation is appreciated!…

Dear Franchisees,

With the start of the new year we wanted to remind you of the new Work Request Process we will begin to follow. This process will help us expedite any request you may have in a timely and organized fashion.

Please read up on the original announcement here for the details- https://kb.teapiocaintl.com/annoucement/2024-work-request-process?from_search=134680329

If there are any questions please don’t hesitate to reach out to us. We will also kindly assist you with the process along the way.

We are also implementing a new way to ensure our communications are reaching you. We kindly request that you REACT to this announcement below to let us know that you have received this message!

Thank you everyone, we anticipate offering our ongoing assistance and support to you. …

I hope this message finds you well. As we approach the holiday season, we would like to inform you that TPI will be closed on the following dates:

• Christmas Day: December 25, 2023
• New Year: January 1, 2024

If you have any urgent matters or concerns during this time, please feel free to reach out in advance, and we will do our best to assist you.

Wishing you a joyful holiday season and a Happy New Year!…

Dear Franchisees,

We are thrilled to announce the extension of the New Uniform Design Contest until January 31, 2024, providing you with more time to showcase your creative flair. Just a friendly reminder that your designs, or those of your employees, could become the new face of Teapioca Lounge employees as well as potential merchandise for customers to purchase! Plus, there’s an enticing $200 reward for the chosen designs.

We understand that not everyone may have the graphic design expertise to submit detailed files, but fear not! We welcome all submissions, whether they be hand-drawn sketches or detailed written descriptions.

Here is the form link where you can submit any type of design. https://form.jotform.com/232955058885168

We look forward to seeing any and all submissions.
Thank you and Happy Holidays!…

Dear Franchisees,

Starting January 1, 2024, TPI will require any requests for Marketing materials, additions to the POS, debugging of network and tech issues, etc. to follow our new Work Request Process:

– Submit a Naranga ticket and any other forms for the specific request you are in need of.
– TPI will then determine factors such as estimated date of completion(sizing), cost, etc.
– The TPI Accounting team will then send you a Quote which will include the factors mentioned above, and you will need to Accept or Reject the Quote. If you Accept the Quote, TPI will begin to work on your request.
– If the Quote is Accepted, TPI will work and deliver your request. Once the work is completed, the TPI Accounting team will send you an Invoice for the work completed.

Please read the full announcement with more details here: https://kb.teapiocaintl.com/annoucement/2024-work-request-process?from_search=134680329

Thank you all, and Happy Holidays!…

Dear Franchisees,

One of our main themes for 2024 will be to make our products and inventory move. Based on your feedback that there are products that take longer to sell than others which leads to expiration as well as products simply not being as popular as others, we plan to begin phasing out and discontinuing some products.

In May of 2024, these products will be discontinued from our menu:

Pear
Cinnamon
Turmeric
Yogurt Bursters
Carrot Juice

REMINDER – No Durian SNOWYN(we are keeping Durian Smoothies, but do not make the Durian Snowyns. You should already have the updated menus with Durian Snowyn removed.)

Please read more in the Knowledge Base here – https://kb.teapiocaintl.com/en_US/annoucement/may-2024-phase-out-products…

Dear Franchisees,

With the December holidays coming up, we understand your stores may close early, or completely, for holidays and or staff events.

As a reminder, there is a folder in OneHub with templates for you to download, print, and fill out for holiday hours as well as other scenarios you may need to adjust your store hours for.
Please find that folder here – https://ws.onehub.com/workspaces/1153683/folders/2564159392

Should you require personalized holiday hours signs or assistance from our team at TPI to temporarily disable your Online Order for specific days, we kindly request you to submit a Naranga ticket by Friday, December 15th. This will allow us ample time to ensure a seamless transition for your store.

If you do not need assistance, please remember to turn your online order off when you close and back on when re-open.

Thank you all and Happy Holidays!…