JotformUser TPI

Dear Franchisees,

On June 26th, 2024, at 1 am US Central Time, our IT Support Team will perform a firmware update for our Teapioca routers and switches at all locations. This firmware update is part of our regular maintenance routine and includes patches and fixes for network issues.

During the update, the POS (Point of Sale) system will be disconnected for a short period. However, the POS should reconnect and operate normally afterward. All of this will occur outside of business hours, so there should not be any impact on store operations. If you experience any POS or networking issues during business hours after the update, please contact our IT support at support.it@teapiocalounge.com.

Thank you very much.
Teapioca International…

Dear Franchisees,

As we continuously strive to optimize our menu, inventory, and enhance the customer experience, we’re announcing more reductions for our product offering. This decision allows us to focus our resources on higher-performing items and streamline inventory management.

We don’t have a specific full-stop end date for these products just yet, but we’ll continuously monitor inventory levels and communicate the final removal date in due time. Our vendor may potentially offer future discounts on some of these products, so continue to check back on the TeaVerse website.

To ensure everyone is informed of the attached list, please confirm that you have received this message by REACTING below. This will help us track who has been notified.

Please read the full announcement, including the list of products on the Knowledge Base – 2024 Phase Out Products – Teapioca Franchise (teapiocaintl.com)

Thank you.…

Dear Franchisees,

While we highly encourage and appreciate your efforts for local marketing endeavors, please be reminded that all local marketing materials and events must be approved by TPI. This approval process is essential for ensuring that all uses of our logos, branding elements, and messaging are consistent with our established guidelines. Additionally, this process protects both you and your business from any potential legal issues that may arise from unauthorized use of branding materials.

Please read the full announcement here on the Knowledge Base – https://kb.teapiocaintl.com/en_US/annoucement/local-marketing-events-needs-approval-announcement

Thank you for your cooperation and dedication to maintaining the high standards of our brand.

Teapioca International…

Franchisees! New & improved online job application form is live! Easier for applicants & stores data securely. Updated link on store pages & new “Now Hiring” signs coming soon. Contact us for extras & discard old signs.

Read full announcement in the Teapioca Lounge knowledge base:
https://kb.teapiocaintl.com/en_US/annoucement/announcement-updated-employment-application…

Hello everyone,

We are temporarily pausing the 100 enrollment points value while the app developers are correcting some bugs found in the system. The Triple Points Tuesdays and 5 extra points per visit are still active.

In the meantime, please remove any marketing materials or anything that might mention the 100 enrollment points.

Do not hesitate to reach out with any questions. Thank you for your cooperation!

support.marketing@teapiocalounge.com…

Hi everyone!

With Memorial Day around the corner, please notify the marketing and IT teams of any changes to your store hours.

We are providing flier print files (8.5 x 11 in) for you to print at your convenience.

Special Hours QUICK PRINT: https://ws.onehub.com/workspaces/1153683/files/2613248780
Special Hours CUSTOMIZABLE: https://ws.onehub.com/workspaces/1153683/files/2613248773
Closed on Memorial Day 5/27: https://ws.onehub.com/workspaces/1153683/files/2614081735

Please let us know if there is anything else we can assist you with. Have a safe weekend and holiday!

support.marketing@teapiocalounge.com
support.it@teapiocalounge.com…

Dear Teapioca Family,

In honor of Memorial Day, the TPI team will be out of office on Monday, May 27th. If you need to contact us due to an emergency, please message us via Slack.

We’ll resume normal business hours on Tuesday, May 28th. We wish you a safe and happy Memorial Day with your loved ones!…

Dear Franchisees,

Due to a change in the Law regarding Non-Competition Agreements, please find attached a new Sample Non-Solicit and Non-Disclosure Agreement for the Franchise System. We have updated our Operations Manuals to include this Agreement. It is located near the bottom of Section 2 of the Operations Manuals, you may download the Manual in Onehub here: Operations Manuals V3.0.0 – Files – TEAPIOCA-COMMON – Onehub

In order to be in compliance with the new law, it is required that every Franchisee, as well as every staff member working for your Franchise, must read and sign the agreement. Blank spaces are provided for each recipient to fill out. Additionally, Franchisees should replace the address at the bottom with their respective Franchised Business address when their employees fill out the agreement.

If you have any questions, please don’t hesitate to contact us.
We would appreciate your urgency on this matter so we can be in compliance with the law, thank you all!…

Dear Franchisees,

In our ongoing commitment to offering innovative products and services to our customers, our R&D department continually conducts tests with real customers to gather feedback and data. This ensures that when we introduce new items to our system, we do so with confidence, empowering you to effectively promote and sell these products.

We want to keep you informed about some of the items currently undergoing testing in our Austin area stores. Should a customer inquire about these test items at your location, kindly inform them that they are not yet available there.

Please read the full announcement here on the Knowledge Base to learn about the New Product Testing in Austin.https://kb.teapiocaintl.com/en_US/new-product-testing

Thank you all.…

Dear Franchisees,

With the new Uniforms coming soon, we wanted to clarify the use and production of uniforms or merchandise for your Franchise business and your staff containing Teapioca Lounge copyrighted logos.

Please read this important announcement regarding an update in the Operations Manuals for this topic in the Knowledge Base here: https://kb.teapiocaintl.com/en_US/annoucement/uniform-policy-update-in-operations-manuals

Thank you. …