JotformUser TPI

Operations | MUST-READ :New Limited Edition Halloween Themed Drinks

Dear Franchisees,

As we are continuing to try and creatively promote our phase-out products, we are thrilled to introduce 3 NEW “HALLOWEEN” themed drinks that contain some of our Phase out products. (Peppermint & Taro Pudding)

We will launch these drinks on Monday, October 14 and the last day they will be available is November 4. The goal is to promote these for a few weeks centered around Halloween and then get back to promoting Pumpkin Spice afterward.

Attached you will find recipes and a reference sheet. The reference sheet contains some notes on how the products will be promoted. Please review these materials with your staff to ensure they are prepared for the launch on October 14. The recipes adhere to our standard flavor guidelines, and the POS buttons will be found in the “Limited Edition” category.

Read the full announcement here: https://kb.teapiocaintl.com/en_US/annoucement/new-limited-edition-halloween-themed-drinks

Thank you all!
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Marketing | IMPORTANT :Teapioca Rewards Program Stickers Coming Soon!

Dear Franchisees:

We are excited to announce the upcoming release of promotional stickers for the Teapioca Rewards Program! These stickers will be placed on tables and windows to increase customer awareness of the program. The Teapioca Rewards Program allows customers to collect points through the Teapioca Mobile App and redeem them for beverages, accessories, snacks, and more. This initiative aims to boost customer loyalty and drive repeat visits.

For additional details, customers can be directed to the official Teapioca Rewards webpage at [https://www.teapiocalounge.com/rewards/](https://www.teapiocalounge.com/rewards/).

Thank you for your support in promoting the Teapioca Rewards Program and enhancing customer engagement. Together, we can strengthen our relationships with customers and drive Teapioca’s success!

For the complete announcement, please refer to the full details.

Best regards,
Teapioca International
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Marketing | FYI :Pumpkin Spice Marketing Materials

Hello all,

Digital marketing materials for Pumpkin Spice will deploy Monday, Sept 16, along with the launch of the Pumpkin Spice drinks.

You should see PS materials on the CDS and 4TV menu. We also encourage you to update your Lobby TV Gallery to include the Pumpkin Spice image.

Lobby TV Image: https://ws.onehub.com/workspaces/1153683/files/2642471448

If you’re having trouble viewing any of the Pumpkin Spice materials, please make sure the back office is synced.

With any additional questions or concerns, please contact marketing@teapiocalounge.com

Thank you!
Teapioca International
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Marketing | IMPORTANT :New Customer Feedback Process – QR Code Signage Coming to Your Store!

Dear Franchisees,

We’re excited to introduce a new Customer Review Process, allowing stores to collect valuable feedback through a unique QR code linked to a custom review form. Customers who provide 4- or 5-star ratings will be encouraged to leave reviews on Google and Yelp, while lower ratings will be privately captured for improvement insights.

If you have any questions or need further clarification, please don’t hesitate to reach out to our marketing team at marketing@teapiocalounge.com.

To learn more about this update, visit the full announcement.

Best regards,
TPI Franchise Team
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Administration | FYI :Tapioca Plastic Straws Available Starting October 1st, 2024

Dear Franchisees,

Starting October 1st, 2024, TeaVerse USA will offer Tapioca Plastic Straws again, giving franchisees the option to choose between plastic or biodegradable (PLA) straws based on city ordinance requirements. Plastic straws are more cost-effective, but environmentally conscious stores can continue using PLA straws.

For more details, read the full announcement.

Thank you,
Teapioca Franchise Management Team
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Information Technology | IMPORTANT :Upgrade to Multi WAN Router for Enhanced Network Reliability

We’re excited to announce a critical network upgrade for your Teapioca Lounge store—our new Multi WAN Router, designed to enhance your store’s connectivity and minimize the risk of downtime. This advanced router automatically switches between multiple ISPs, ensuring that your operations continue without interruption, even if one provider experiences an outage. To fully utilize this feature, a second ISP is required. Upgrading to this router is a strategic move to protect your business from unexpected network disruptions and maintain the exceptional service our customers expect.

We strongly encourage all franchisees to make this upgrade to safeguard their stores against potential connectivity issues. For more details and to understand how this upgrade can benefit your store, please read the full announcement.

To schedule your upgrade, contact the Teapioca International IT Department at it@teapiocalounge.com. Don’t miss this opportunity to enhance your store’s network reliability!

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Marketing | IMPORTANT :Sneak Peek of the 2024 Handheld Menu

Dear Franchisees,

We’re excited to share with you a sneak peek of the upcoming 2024 Handheld Menu! As part of our commitment to continuous improvement and innovation, we’ve incorporated several new features and updates that we believe will enhance both the customer experience and operational efficiency.

We encourage you to take a look at the updated menu design and provide your feedback by visiting the following link: https://bit.ly/4e8682N

Thank you for your continued partnership and support. We look forward to hearing your thoughts!

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