JotformUser TPI

Dear Franchisees,

Today, July 1, 2024, marks the official deployment date of our Teapioca Finance Portal. You can read more about the Portal release in the Teapioca Knowledge Base: Teapioca Finance Portal.

The Teapioca Finance Portal is a layer on top of POS data that provides insights into sales performance and trends. You can use the royalty information from the Portal for the weekly ACH submission. This royalty information has already been compiled and includes net sales, loyalty, and chargeable discounts, which are required for the weekly ACH form.

Our Finance Department has already created and shared the credentials with you last week. Please use these credentials to access the Teapioca Finance Portal.

Please contact our Finance Department, finance@teapiocalounge.com, if you have any questions regarding the Teapioca Finance Portal.

Thank you.
Teapioca International…

Hi everyone!

We are aware some of you will be closing your store(s) in observance of the 4th of July holiday next week. To help announce this to your customers, the marketing team created a graphic for you to post to your social media pages. Please note in your caption when you plan to reopen (eg. “Normal business hours will resume Friday, July 5.”).

OneHub link: https://ws.onehub.com/workspaces/1153683/files/2634683868

Please also remember to contact support if you are altering your hours or running any special promotions so we are all on the same page.

Have a great weekend and happy 4th!…

Dear Franchisees,

The following updates will be coming to your POS on July 1, 2024, at the start of the business day.

Phase-out Products:
We will be removing the following Items:
– Pear Slushie
– Pear Smoothie
– Turmeric Sun Cream Blast
– Turmeric Sun Smoothie
– Fresh-Carrot Juice
– Fresh-Carrot Orange Juice
– Durian Snowyn

We will be removing the following Modifiers:
– Pear Flavor
– Yogurt Bursters

Serving Size Reposition: The serving size will be repositioned on the printed labels on the left side of the menu item to be read before the menu item.

Modifier Group Updates: There will be a flow change to how we build our Modifier Groups.

This is mostly a back-office change, and will not impact the front-end view.

If you notice anything off, please inform IT, support.it@teapiocalounge.com.

Thank you.…

This is a correction to the previous announcement. If you need to contact us due to an emergency, please send the request to it.support@teapiocalounge.com or log in to knowledge base to submit a ticket. Thank you!…

Dear Teapioca Family,

In honor of Independence Day, the TPI team will be out of the office on Thursday, July 4th, and Friday, July 5th. If you need to contact us due to an emergency, please message us via Slack.

We will resume normal business hours on Monday, July 8th. We wish you a safe and happy holiday with your loved ones!…

Dear Franchisees,

We are thrilled to announce the launch of the Teapioca Finance Portal, which will be released on July 1st, 2024. The Teapioca Finance Portal is an AI/ML platform that enables a simple and easy way to leverage business data to derive valuable insights for making informed decisions. This new feature is a testament to our commitment to improving our technology and support based on your feedback and needs.

Please read the full announcement on our Knowledge Base here – https://kb.teapiocaintl.com/en_US/annoucement/launch-of-the-new-finance-portal

As always, we appreciate your continued support and look forward to bringing you even more exciting updates in the future.

Thank you for being a valued member of the Teapioca family.…

Dear Franchisees,

On June 26th, 2024, at 1 am US Central Time, our IT Support Team will perform a firmware update for our Teapioca routers and switches at all locations. This firmware update is part of our regular maintenance routine and includes patches and fixes for network issues.

During the update, the POS (Point of Sale) system will be disconnected for a short period. However, the POS should reconnect and operate normally afterward. All of this will occur outside of business hours, so there should not be any impact on store operations. If you experience any POS or networking issues during business hours after the update, please contact our IT support at support.it@teapiocalounge.com.

Thank you very much.
Teapioca International…

Dear Franchisees,

As we continuously strive to optimize our menu, inventory, and enhance the customer experience, we’re announcing more reductions for our product offering. This decision allows us to focus our resources on higher-performing items and streamline inventory management.

We don’t have a specific full-stop end date for these products just yet, but we’ll continuously monitor inventory levels and communicate the final removal date in due time. Our vendor may potentially offer future discounts on some of these products, so continue to check back on the TeaVerse website.

To ensure everyone is informed of the attached list, please confirm that you have received this message by REACTING below. This will help us track who has been notified.

Please read the full announcement, including the list of products on the Knowledge Base – 2024 Phase Out Products – Teapioca Franchise (teapiocaintl.com)

Thank you.…

Dear Franchisees,

While we highly encourage and appreciate your efforts for local marketing endeavors, please be reminded that all local marketing materials and events must be approved by TPI. This approval process is essential for ensuring that all uses of our logos, branding elements, and messaging are consistent with our established guidelines. Additionally, this process protects both you and your business from any potential legal issues that may arise from unauthorized use of branding materials.

Please read the full announcement here on the Knowledge Base – https://kb.teapiocaintl.com/en_US/annoucement/local-marketing-events-needs-approval-announcement

Thank you for your cooperation and dedication to maintaining the high standards of our brand.

Teapioca International…

Franchisees! New & improved online job application form is live! Easier for applicants & stores data securely. Updated link on store pages & new “Now Hiring” signs coming soon. Contact us for extras & discard old signs.

Read full announcement in the Teapioca Lounge knowledge base:
https://kb.teapiocaintl.com/en_US/annoucement/announcement-updated-employment-application…