JotformUser TPI

Dear Franchisees:

We’re excited to announce important updates to our partnership with DoorDash. After successful negotiations, we’ve secured a reduced commission rate of 15% per delivery order (previously 20%), which includes credit card processing fees, vehicle expenses, and driver costs. Additionally, stores can opt for DoorDash Plus at 25%, giving access to DashPass users for broader visibility. We’ve also streamlined the onboarding process—new stores only need to provide business info and address, with our IT team managing menu setup. These updates simplify operations and improve profitability for our franchisees. For full details, please refer to the Knowledge Base article.

Thank you,
Teapioca International
ANN-0042…

Dear Teapioca Franchisees,

Teapioca Intl is launching a mandatory Acknowledgement of Announcement (ACK) Process to ensure franchisees stay informed of critical updates. Each announcement will indicate if an ACK is required and include a secure, pre-filled ACK form (Announcement ID and Subject), accessible only via email (not in Slack for security and compliance). Franchisees must carefully review the announcement, fill in their name, email, signature, and submit the form within 5 business days. Failure to acknowledge may lead to miscommunication and operational disruptions, affecting customer satisfaction. This process is part of your Due Diligence and Best Effort commitment under the Franchise Agreements (Sections 2.7 & 9.2). Timely acknowledgment ensures smooth operations and customer service.

Please read the full announcement in the Teapioca Knowledge Base.

Thank you for your attention and cooperation.

Sincerely,
Teapioca Management Team

ANN-0041…

Dear Franchisee,

We are analyzing two potential changes and would love to get your feedback. These changes are focused on improving our ingredients and enhancing the overall customer experience.

The first possibility involves eliminating 2% milk as a substitute creamer option for our drink menu. We will continue to carry 2% milk due to the process of making our Snowyns.

The second option is to start using non-dairy creamer in our Thai teas, instead of half and half. It will follow the same instructions as our premixed Cream Tea. Attached is the recipe for your reference. Please go ahead and do a small batch to try it out.

To gather your opinions on these changes, we have created a survey.
Please take a few minutes to complete the survey and share your thoughts.

We appreciate your input in this matter.

Survey question link:

2% Milk & Thai Tea Survey

Thai Tea recipe:
https://ws.onehub.com/workspaces/1153683/files/2644092432

ANN-0038…

Dear Franchisees,

As we are continuing to try and creatively promote our phase-out products, we are thrilled to introduce 3 NEW “HALLOWEEN” themed drinks that contain some of our Phase out products. (Peppermint & Taro Pudding)

We will launch these drinks on Monday, October 14 and the last day they will be available is November 4. The goal is to promote these for a few weeks centered around Halloween and then get back to promoting Pumpkin Spice afterward.

Attached you will find recipes and a reference sheet. The reference sheet contains some notes on how the products will be promoted. Please review these materials with your staff to ensure they are prepared for the launch on October 14. The recipes adhere to our standard flavor guidelines, and the POS buttons will be found in the “Limited Edition” category.

Read the full announcement here: https://kb.teapiocaintl.com/en_US/annoucement/new-limited-edition-halloween-themed-drinks

Thank you all!
ANN-0037…

Dear Franchisees:

We are excited to announce the upcoming release of promotional stickers for the Teapioca Rewards Program! These stickers will be placed on tables and windows to increase customer awareness of the program. The Teapioca Rewards Program allows customers to collect points through the Teapioca Mobile App and redeem them for beverages, accessories, snacks, and more. This initiative aims to boost customer loyalty and drive repeat visits.

For additional details, customers can be directed to the official Teapioca Rewards webpage at [https://www.teapiocalounge.com/rewards/](https://www.teapiocalounge.com/rewards/).

Thank you for your support in promoting the Teapioca Rewards Program and enhancing customer engagement. Together, we can strengthen our relationships with customers and drive Teapioca’s success!

For the complete announcement, please refer to the full details.

Best regards,
Teapioca International
ANN-0036…

Hello all,

Digital marketing materials for Pumpkin Spice will deploy Monday, Sept 16, along with the launch of the Pumpkin Spice drinks.

You should see PS materials on the CDS and 4TV menu. We also encourage you to update your Lobby TV Gallery to include the Pumpkin Spice image.

Lobby TV Image: https://ws.onehub.com/workspaces/1153683/files/2642471448

If you’re having trouble viewing any of the Pumpkin Spice materials, please make sure the back office is synced.

With any additional questions or concerns, please contact marketing@teapiocalounge.com

Thank you!
Teapioca International
ANN-0035…

Dear Franchisees,

We’re excited to introduce a new Customer Review Process, allowing stores to collect valuable feedback through a unique QR code linked to a custom review form. Customers who provide 4- or 5-star ratings will be encouraged to leave reviews on Google and Yelp, while lower ratings will be privately captured for improvement insights.

If you have any questions or need further clarification, please don’t hesitate to reach out to our marketing team at marketing@teapiocalounge.com.

To learn more about this update, visit the full announcement.

Best regards,
TPI Franchise Team
ANN-0034…

Dear Franchisees,

Starting October 1st, 2024, TeaVerse USA will offer Tapioca Plastic Straws again, giving franchisees the option to choose between plastic or biodegradable (PLA) straws based on city ordinance requirements. Plastic straws are more cost-effective, but environmentally conscious stores can continue using PLA straws.

For more details, read the full announcement.

Thank you,
Teapioca Franchise Management Team
ANN-0033…

We’re excited to announce a critical network upgrade for your Teapioca Lounge store—our new Multi WAN Router, designed to enhance your store’s connectivity and minimize the risk of downtime. This advanced router automatically switches between multiple ISPs, ensuring that your operations continue without interruption, even if one provider experiences an outage. To fully utilize this feature, a second ISP is required. Upgrading to this router is a strategic move to protect your business from unexpected network disruptions and maintain the exceptional service our customers expect.

We strongly encourage all franchisees to make this upgrade to safeguard their stores against potential connectivity issues. For more details and to understand how this upgrade can benefit your store, please read the full announcement.

To schedule your upgrade, contact the Teapioca International IT Department at it@teapiocalounge.com. Don’t miss this opportunity to enhance your store’s network reliability!

ANN-0032…

Dear Franchisees,

We’re excited to share with you a sneak peek of the upcoming 2024 Handheld Menu! As part of our commitment to continuous improvement and innovation, we’ve incorporated several new features and updates that we believe will enhance both the customer experience and operational efficiency.

We encourage you to take a look at the updated menu design and provide your feedback by visiting the following link: https://bit.ly/4e8682N

Thank you for your continued partnership and support. We look forward to hearing your thoughts!

ANN-0028…