JotformUser TPI

Hello,

TPI will be closed Thursday, Nov 28 in observance of Thanksgiving Day. We will resume normal business hours Friday, Nov 29.

If you plan to close your store(s) for the Thanksgiving holiday, please notify TPI and remember to turn off online orders and update your hours on Google and Yelp. If you require assistance for any of these tasks, please submit a ticket to support.marketing@teapiocalounge by next Wednesday, November 20.

Additionally, please complete this survey by next Wednesday, November 20 to submit your hours for the Christmas and New Year holidays: https://z.teapiocaintl.com/forms/admin/2024-holiday-hour-survey/

If you have questions or clarifications, please send us a message!

Thank you for your cooperation.

ANN-0058…

Dear Franchisees,

As we prepare for the upcoming holiday promotions, please be aware of our final availability date for Pumpkin Spice:

December 31, 2024, is the hard stop date for all Pumpkin Spice offerings.
On this date, POS buttons for Pumpkin Spice will be removed, and the drink will no longer be available for order.

In preparation, we will:
– Remove Pumpkin Spice advertisements from the menu TVs to make space for Black Friday promotions.
– Continue displaying Pumpkin Spice on the Customer Display Screen (CDS) until early December, after which these images will also be removed.

Pumpkin Spice is offered while supplies last. If your location runs out of Pumpkin Spice before the hard stop date, please submit an IT support ticket at support.it@teapiocalounge.com to have your Pumpkin Spice buttons removed from the POS early.

Thank you for your cooperation as we make these seasonal updates.
ANN-0057…

This Black Friday, Teapioca Lounge is rolling out exciting, nationwide deals to bring customers together over their favorite boba drinks. For one day only, guests can enjoy our 3 for $12 Drink Sale, where any three 22oz drinks are just $12, with limited exclusions (no Boba Madness, Exotic, Bobanada, Snowyn, Teas Per Ounce, or Fresh Pressed Juices). This deal offers a fantastic value while encouraging customers to explore different options.

Additionally, Saturday and Sunday, customers can enjoy a Free Cream Black Blast Tea with the purchase of a Teapioca Travel Mug, Bumbler, or a $30 physical gift card. This incentive is crafted to promote high-margin merchandise and gift card sales, giving customers extra value for the holiday season.

Please see knowledge base article for full additional details. If you have any questions or concerns, do not hesitate to contact us!
ANN-0056…

Dear Franchisees,

Our new uniform styles are now available for order through TeaVerse! These styles offer a modern look aligned with our brand and a more affordable option. Here’s what’s included:

– New Base T-Shirt for employees
– New Polo for managers and franchisees
– New Hat and styles

The updated uniforms are optional; the original styles are still approved, so switching is not required. All team members must wear approved Teapioca Lounge-branded uniforms, available only through our preferred TeaVerse.

An updated uniform policy is attached: https://kb.teapiocaintl.com/daily-operations/teapioca-lounge-uniform-policy?from_search=164959765
Please read the full announcement here: https://kb.teapiocaintl.com/annoucement/new-uniform-options-available-at-teaverse/version/1?kb_language=en_US

Thank you for supporting our brand standards. For questions, contact operations@teapiocalounge.com
ANN-0055…

Dear Franchisees,

We’re pleased to announce that our new training modules are now mandatory for all Franchise locations, starting November 15, as part of our commitment to quality and consistency.

Every Franchisee must complete these modules as a Standard Operating Procedure to enhance product and service quality and operational efficiency. Our Operations team will continue updating and expanding the modules, and we’ll notify you of any changes.

Please complete these trainings by December 15. Compliance will be monitored to ensure consistency across locations. If you have questions or need support, feel free to reach out.

Please read the full announcement here: https://kb.teapiocaintl.com/annoucement/new-training-modules-now-required-for-all-franchise-locations/version/1?kb_language=en_US

Thank you for your commitment to our brand’s success.
ANN-0054…

Dear Franchisees,

To enhance consistency and streamline operations, we’re updating our Thai Tea recipe starting December 16, 2024, to give you time to adjust inventory. We’ll switch from half & half to our standard non-dairy creamer, aligning with recent coffee recipe updates.

Key Details:
– This update ensures a consistent taste across locations and simplifies preparation.
– Staff should ask customers for milk preferences, especially regulars who may want the original recipe.
– Preparation method has changed so be sure to print ALL recipe materials and review with your staff.

Please read the FULL announcement here: https://kb.teapiocaintl.com/annoucement/standard-recipe-for-thai-tea-is-changing-to-non-dairy-creamer/version/1?kb_language=en_US

Updated recipe materials are available on OneHub here: https://ws.onehub.com/workspaces/1153683/folders/2648510454

If you have any questions, please reach out to operations@teapiocalounge.com
Thank you!
ANN-0053…

Dear Franchisees,

We are currently experiencing site wide issues with our online ordering system and mobile app. We appreciate your patience and understanding as we work to resolve this situation. We will keep you updated as soon as we have more information.

Thank you for your continued support!

Teapioca IT Team
ANN-0052…

Teapioca Intl, in partnership with CFX IT Solutions, is introducing a new digital signage solution to simplify and automate content updates for dining and lobby TVs. Each store’s device links to a Google Drive folder, allowing owners to directly manage display content by adding or removing images and videos. The solution includes a Smart Switch for automatic on/off functions, providing fully automated operation with minimal manual adjustments. Franchisees can obtain the device for a one-time cost of $250, with monthly fees waived. To order, please email support.it@teapiocalounge.com.

Read the Knowledge Base article for full details.

ANN-0051…

Dear Franchisees,

In response to customer demand and feedback from Franchisees, we explored introducing a smaller drink size. After research and testing, we decided against offering a standard 12 oz size. Instead, we’re developing a limited pre-selected menu for these smaller drinks.

This approach streamlines operations and simplifies training by limiting customer choice to specific drinks in the Small Size category. We plan to launch this option soon, treating it as a test product. Its permanence will depend on results and feedback from the trial.

In this survey, we seek your valuable feedback on the overall concept and your ideas for naming this category.

Please read the full announcement on the KB here: https://kb.teapiocaintl.com/annoucement/12-oz-product-survey-announcement/version/1?kb_language=en_US

Please fill out the survey here: https://www.teapiocalounge.com/forms/12-oz-drink-internal-product-survey/

Thank you all, we anticipate your feedback!

TPI Operations.
ANN-0050…

The upcoming POS pricing updates will be rolled out in phases across regions starting with the Austin Region on November 1, followed by the US-Central Region on November 5, and remaining sites on November 6. We ask all franchisees to review the schedule carefully to ensure they are aware of the specific update date for their stores.

Franchisees are also required to read the Knowledge Base Article for full details on these updates and procedures. An updated Handheld menu reflecting the new pricing is currently under printing, with a target distribution date by next Friday. This phased approach ensures all stores are prepared, with IT support available throughout the transition.

For any questions, please reach out to the IT support team at support.it@teapiocalounge.com
ANN-0049…