JotformUser TPI

Hello everyone!

Boba was invented in 1988, kickstarting the industry that eventually gave rise to Teapioca Lounge. To commemorate the invention of boba, we will be having our third annual BOBA 88 celebration from Thursday, August 8 (8/8) to Friday, August 9.

Different from previous years, this BOBA 88 promotion does not involve a discount at the point of sale, and does not require any action by franchisees or staff. Instead, Teapioca Rewards members will automatically earn 88 bonus points when they purchase any Cream Tea beverage.

For more details and access to the marketing materials, please review the Knowledge Base article here:

https://kb.teapiocaintl.com/en_US/campaign-reference-sheets/boba-88-2024-promotion

Please let us know if you have any questions or require assistance at marketing@teapiocalounge.com. Thank you!

Teapioca International…

Dear Franchisees,

We are announcing the implementation of our new “Drink-Remake Policy” to enhance customer satisfaction. This standardized approach ensures that when a customer’s drink does not meet expectations, we can address their concerns consistently and fairly across all Teapioca Lounge locations.

This policy enhances exceptional customer service, promptly address any issues, and reinforce our commitment to offering the best boba tea experience.

Please review the Drink-Remake Policy details, available in OneHub: https://ws.onehub.com/files/uev44aiv. We encourage you to print and discuss it with your staff to ensure alignment. This policy has also been added to our “Customer Service Manual.”

For the full announcement, please refer to Knowledge Base article: https://kb.teapiocaintl.com/en_US/official-drink-remake-policy.

We believe this initiative will strengthen our brand and foster customer loyalty. Thank you for your ongoing dedication.

Teapioca International…

Dear Franchisees,

We are pleased to inform you that our websites and email services have been fully restored. Thank you for your patience during this downtime.

To ensure we can address any outstanding issues, please resubmit your Work Requests for any support tickets you may have submitted previously. Our team is ready to assist you and ensure everything is running smoothly.

Additionally, please remember to submit your weekly ACH report at your earliest convenience.

Thank you for your cooperation, and feel free to reach out to us, admin@teapiocalounge.com, if you have any questions or need further assistance.

Thank you.
Teapioca International …

Dear Franchisees,

This is a reminder that your 2024 Q1 and Q2 P&L Statements and Balance Sheets need to be submitted promptly. You can upload these documents by visiting the Z Portal at https://z.teapiocaintl.com/ and using the P&L submission Jotform under the Finance tab.

Beginning at the end of this quarter (Q3), the submission of quarterly profit and loss (P&L) reports and Balance Sheets will be strictly enforced. Please be aware that failure to submit these reports within fifteen (15) days after each quarter’s end will constitute a default under your Franchisee Agreement, and late fees may apply. For more details, please refer to Article 12, Section 12.4.
Timely submission is crucial for maintaining accurate financial records and ensuring compliance. If you have any questions, please do not hesitate to contact us at admin@teapiocalounge.com.

Thank you for your cooperation.
Teapioca International…

Dear Franchisees,

On March 19th, 2024, TPI sent out an announcement communicating the deployment of our new Premium Tea Labeling System. You all received the first set of the labels through TeaVerse, and they should have been placed on your premium tea canisters by now.

To better assist you on the positioning of the label, we are auditing all the stores to ensure the labels are placed on the canisters correctly. We are requiring you to take a picture of your current Premium Tea Canister display and submit it to admin@teapiocalounge.com by July 26th, 2024.

Please let us know if you need more information. If you need more labels, please purchase them from TeaVerse.

Thank you for your cooperation.
Teapioca International…

Dear Franchisees,

As part of our ongoing efforts to creatively promote our phased-out products, we are thrilled to introduce 2 NEW “Cherry Blossom” drinks. These exciting additions are aimed at driving foot traffic to your stores by creating a sense of urgency among customers to experience these “Limited Edition” beverages before they’re gone. These drinks will be available at all locations on Monday, July 22, 2024.

Our marketing approach will be exclusively digital, focusing on CDs, TV menus, and social media platforms. There will be no printed posters.

Attached you will find recipes and a reference sheet. Please review these materials with your staff to ensure they are prepared for the launch on July 22nd. The recipes adhere to our standard flavor guidelines, and the POS buttons can be found in a new folder labeled “Limited Edition.”

Should you have any questions, please do not hesitate to contact us at admin@teapiocalounge.com.

Thank you all!

Teapioca International …

Dear Franchisees:

Your Input Matters! Handheld Menu Redesign Survey.

We’re excited to announce that we’re revamping the handheld menu to create an even better experience for our customers!

Your feedback is crucial to this process. We want to ensure the new design is user-friendly, informative, and reflects the needs of both our customers and your team.

Please take a few minutes to complete our brief menu design survey by clicking the link below:

Handheld Menu Design Survey

The survey will be open until Monday July, 22nd, so don’t miss out on your chance to make your voice heard!

Thank you for your continued partnership and support. We look forward to incorporating your feedback into the new handheld menu design.

For more information, please contact marketing@teapiocalounge.com.

Thank you,
Teapioca International…

Dear Franchisees,

We are pleased to introduce Jessica Beltran, jessicabeltran@teapiocalounge.com, a dedicated employee who has been with the Teapioca Lounge family for over six years. Her journey at this company began as a part-time employee while she was attending University. After graduating, she realized how much she enjoyed being part of Teapioca Lounge and decided to join full-time.

A few months later, she got promoted to assistant manager at the Scofield Farms location in Austin, Texas. Over the years, she had the pleasure of training employees, and even some franchise owners. Currently, she’s working with Teapioca International where she will keep on contributing to our brand’s growth and success.

We are confident that her experience and dedication will be a valuable asset to our company.

Thank you all,
Teapioca International…

Dear Franchisees,

We are starting a new initiative called “Small Sips” to test the 12 oz size exclusively at select participating test locations. This test is limited to a couple of Teapioca Lounge stores and is not being implemented elsewhere at this time. This is an exciting opportunity to gather valuable feedback and insights on this new size offering.

We believe this trial will help us better understand customer preferences and optimize our product offerings. Based on the results of the testing we will decide whether or not to officially add the 12 oz size drinks to the menu full time for all locations.

If a customer at a non-participating location inquires about the 12 oz drink, please inform them that their location will not be offering them yet. In the near future, your location might become available once the testing phase is completed.

Thank you all… …

Hello everyone!

We are so excited to announce the long-awaited results of our uniform design contest. Thank you to everyone who submitted designs and voted; we couldn’t have done this without your valuable input!

You can view the results/new designs in this Knowledge Base article: https://kb.teapiocaintl.com/en_US/annoucement/new-uniform-design-results…