Information Technology | Enhanced IT Support Process!

Announcements / October 26, 2023

Dear Franchisees,

 

To enhance our IT support to be more efficient, we redefined our support process so that IT support can be easily monitored and solved by different IT support teams from different time zones. From this moment forward, we have 3 channels of communication which you can use to contact us for IT support.

●     Slack: There is now an itsupport group which contains IT support members. If you need IT support via Slack, you will be required to tag the group for one of the members to assist you.
Slack Example: @itsupport <your text about the issue>
●     Email: The email group you can use to contact our IT support team is it@teapiocalounge.com.
●     Phone: +1(866)837-3011. This is a Toll Free Number and a dedicated phone line for ITSupport. It will route to different IT Support teams in different timezones.

Click here to read the details of the process in TPI Knowledge Base