Announcements / July 30, 2024
Dear Franchisees,
We are announcing the implementation of our new “Drink-Remake Policy” to enhance customer satisfaction. This standardized approach ensures that when a customer’s drink does not meet expectations, we can address their concerns consistently and fairly across all Teapioca Lounge locations.
This policy enhances exceptional customer service, promptly address any issues, and reinforce our commitment to offering the best boba tea experience.
Please review the Drink-Remake Policy details, available in OneHub: https://ws.onehub.com/files/uev44aiv. We encourage you to print and discuss it with your staff to ensure alignment. This policy has also been added to our “Customer Service Manual.”
For the full announcement, please refer to Knowledge Base article: https://kb.teapiocaintl.com/en_US/official-drink-remake-policy.
We believe this initiative will strengthen our brand and foster customer loyalty. Thank you for your ongoing dedication.
Teapioca International